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阿聯酋航空服務

讓你有趟舒適的飛行體驗是阿聯酋航空的第一要務。我們致力於打造優質、創新、安全的服務,並採用電子學習、課堂講授及專案基礎等廣泛形式的訓練課程,讓你無論在空中或是地上都能享有非凡的服務。

[Cabin Crew Members Talking]

Emirates cabin crew are an amazing group of people.

They come from over 5 nationalities, speak over 60 languages, they come from all walks of life.

They have incredibly rich backgrounds. We have people who are MBAs, doctors, lawyers, paramedics, people from the hospitality industry, people who've flown for other airlines before they come and join us.

Year-on-year we have over 120,000 applications to become Emirates cabin crew and so that makes our applicants who do come and join us the top 5%. So they're a pretty special group of people.

Our ab initio program lasts for six months, it's for the probationary period. Now not all of that is here in training. The majority of that is when they're flying.

They spend eight weeks with us when they first join, one week is induction because of course our crew come from all over the world and they're all moving here to Dubai for the first time.

So I have an induction team who help them to settle in to Dubai, and then they start their training proper where they of course go through all of the elements that make up the role of cabin crew: safety and emergency procedures, security training, medical training, image and uniform training and of course our service training.

We have the opportunity to have the most state-of-the-art equipment here.

We have simulators for our safety and emergency procedures that are multi-million dollar simulators.

They operate on three axises, that means that we're able to give the cabin crew a realistic impression and feeling of what a whole range of incidents would be like.

I know that they're not going to have to deal with most of those in their careers, but of course we want them to be not only competent of course, but we want them to be confident in what they're doing.

We also have a real firefighter trainer, a separate venue for that so our cabin crew get to fight real fires.

We have separate classrooms for image and uniform training.

We also have separate classrooms for our service training, we have flight kitchens where they get to practice plating skills.

We've borrowed a lot from the hospitality industry. Our service training is done - in again, service simulators.

It means that not only are they learning the knowledge obviously, and the skill of being cabin crew, but they get to put that into practice in as close to a real situation as possible.

So that means that certainly for our ab initios when they leave us here in training, our customers aren't getting a trainee up in the air, they're getting someone who is really competent and ready to be out there flying.

With the volume that we have and the challenge of meeting that volume we're looking at lots of different ways that we can deal with that.

Of course, we want to make sure that we maintain the high quality and our standards, that will never ever be compromised, but how do we make sure that we're as efficient and effective as we possibly can be.

So I have a fabulous training team and my training managers are innovative and creative and come up with lots of different ways of making sure that we are able to deliver our really high-end product, as I've said without compromising any of our quality or standards but to do it really efficiently.

The future plans we have for cabin crew training are really to start to leverage technology.

So we're looking at using all the different platforms, we're looking at gamification, we're looking at virtual, we're looking at how do we put all of that together so that we have a blended approach across all the different ways that we can provide learning.

I say it quite confidently that anybody who comes to join Emirates's cabin crew; you are going to have the world's best cabin crew training.

[Emirates plane in sky] [Hello Tomorrow Emirates]

HELLO TOMORROW EMIRATES. EMIRATES.COM

立下典範

提供「世界最佳機上服務」

阿聯酋航空致力透過訓練有素而專業的空服員,提供無與倫比的旅程。新進人員會前往我們位於杜拜的先進設施,接受七週半的密集訓練,包括高標準的安全及服務執行訓練。

此訓練包含理論及實務層面,實務訓練會在全動態模擬機中進行,囊括阿聯酋航空機隊的所有機型。

我們持續訓練所有空服員,確保你在機上總能受到無可比擬的服務。

為天空增添色彩

分享冒險之愛

阿聯酋航空的年輕專業機組人員來自超過 130 個國家,能說超過 60 種語言,讓空中充滿多元化且多采多姿的文化背景,許多員工在受聘於阿聯酋航空之前,曾經擔任過醫師、律師、藝術家或運動員。

團隊人員會在機上歡迎你,分享你對旅遊的熱情,而且隨時準備好讓你的機上體驗更加豐富。機組人員是本品牌的門面,在每天前往超過 160 個目的地的 420 班航班上,隨時隨地都能超乎你的期望。

我們的地面團隊

無論你在何方,我們都能友善問好

阿聯酋航空團隊全球六大洲,在杜拜之外,我們設有超過 120 個客服中心及零售店,這些地方雇有 2,000 名以上的工作人員。我們的客服中心工作人員支援 17 種語言,我們會幫助來自 50 個國家 / 地區特設的電話號碼及即時對談的人們跟我們聯絡。在一天最忙碌的尖峰時刻,我們的客服中心每小時可以協助全球超過 4,000 名民眾。

在機場的時候,我們友善的機場員工會協助你順利進行報到手續。阿聯酋航空 Skywards 會員或搭乘頭等艙 / 商務艙的旅客可以在我們的機場貴賓休息室享有體貼的服務。無論是我們客服中心的親切問候,還是在餐前送上完美的飲料,我們都會致力讓你的阿聯酋航空之旅充滿靈感。

我們的機師已到達新的高度

駕駛近 300 架飛機前往超過 160 個目的地

我們只雇用有經驗的機師,同時又聘請超過 400 名進行初始訓練的專家,確保機師符合阿聯酋航空及航空法令機關所訂立的標準。

地面學校包含以電腦為基礎的訓練課程、電子學習以及飛機技術課堂講授。阿聯酋航空的機師也會經過完整的飛行模擬訓練,熟悉他們要駕駛的特定機種,以確保一切都準備妥當。最後,會由有經驗的訓練員進行監督飛行。整個訓練期間需要三個月左右,我們會重複為超過 4,000 名機師進行訓練,規定上,每位機師每 6 個月需要訓練一次。

請注意此網站上的產品和服務可能隨著飛機配備不同而有變更。 飛機類型可能隨著運營要求在登機之前進行變更。