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阿聯酋航空服務

搭乘阿聯酋航空航班,我們最重視的就是你的舒適。我們重視的是一流服務品質、創新與安全,還有最完善的培訓計劃,包括電子課程、教室與專案式的訓練,也就是說你不論是在空中還是在地面,都能享受到最一流的服務。

[Cabin Crew Members Talking]

Emirates cabin crew are an amazing group of people.

They come from over 5 nationalities, speak over 60 languages, they come from all walks of life.

They have incredibly rich backgrounds. We have people who are MBAs, doctors, lawyers, paramedics, people from the hospitality industry, people who've flown for other airlines before they come and join us.

Year-on-year we have over 120,000 applications to become Emirates cabin crew and so that makes our applicants who do come and join us the top 5%. So they're a pretty special group of people.

Our ab initio program lasts for six months, it's for the probationary period. Now not all of that is here in training. The majority of that is when they're flying.

They spend eight weeks with us when they first join, one week is induction because of course our crew come from all over the world and they're all moving here to Dubai for the first time.

So I have an induction team who help them to settle in to Dubai, and then they start their training proper where they of course go through all of the elements that make up the role of cabin crew: safety and emergency procedures, security training, medical training, image and uniform training and of course our service training.

We have the opportunity to have the most state-of-the-art equipment here.

We have simulators for our safety and emergency procedures that are multi-million dollar simulators.

They operate on three axises, that means that we're able to give the cabin crew a realistic impression and feeling of what a whole range of incidents would be like.

I know that they're not going to have to deal with most of those in their careers, but of course we want them to be not only competent of course, but we want them to be confident in what they're doing.

We also have a real firefighter trainer, a separate venue for that so our cabin crew get to fight real fires.

We have separate classrooms for image and uniform training.

We also have separate classrooms for our service training, we have flight kitchens where they get to practice plating skills.

We've borrowed a lot from the hospitality industry. Our service training is done - in again, service simulators.

It means that not only are they learning the knowledge obviously, and the skill of being cabin crew, but they get to put that into practice in as close to a real situation as possible.

So that means that certainly for our ab initios when they leave us here in training, our customers aren't getting a trainee up in the air, they're getting someone who is really competent and ready to be out there flying.

With the volume that we have and the challenge of meeting that volume we're looking at lots of different ways that we can deal with that.

Of course, we want to make sure that we maintain the high quality and our standards, that will never ever be compromised, but how do we make sure that we're as efficient and effective as we possibly can be.

So I have a fabulous training team and my training managers are innovative and creative and come up with lots of different ways of making sure that we are able to deliver our really high-end product, as I've said without compromising any of our quality or standards but to do it really efficiently.

The future plans we have for cabin crew training are really to start to leverage technology.

So we're looking at using all the different platforms, we're looking at gamification, we're looking at virtual, we're looking at how do we put all of that together so that we have a blended approach across all the different ways that we can provide learning.

I say it quite confidently that anybody who comes to join Emirates's cabin crew; you are going to have the world's best cabin crew training.

[Emirates plane in sky] [Hello Tomorrow Emirates]

HELLO TOMORROW EMIRATES. EMIRATES.COM

訂定標準

提供「全世界最佳機上體驗」

在阿聯酋航空,我們的承諾是通過訓練精良的專業機組人員,為你提供最一流的旅程體驗。新招募工作人員會在我們位於杜拜有最先進設施的機構中,完成七週半的密集訓練課程,獲得最高標準的安全與服務訓練。

訓練課程包括學科與術科,而術科部分會在我們機對中所有機種的全配備模擬機艙中進行。

此外,我們所有機組人員也會持續參加訓練課程,為你提供最好的機上服務與體驗。

為天空帶來色彩

分享對冒險旅程的熱情

我們的機組人員是來自 130 多個國家的年輕專業人士,他們會說 60 多種語言,並將他們豐富多彩的背景帶到空中,而且 其中有許多人過去曾是以醫生、律師、藝術家或運動員。

歡迎你登機的團隊和你一樣熱愛旅行,而且隨時準備豐富你在機上的體驗。他們是我們品牌的代表,在 160 多個目的地每天在 420 個航班上努力不懈,滿足你的所有期望。

我們的地勤團隊

不論你在何處,總會有親切的招呼

阿聯酋航空團隊在全球各地服務,我們在杜拜以外的地方有超過 120 個電話中心和零售商店,共有超過 2 千名員工。我們的聯絡中心員工可說 17 種語言,而且我們有超過 50 個國家/地區特定電話聯絡號碼和即時聊天,幫助人們與我們聯絡。在一天之中最忙碌的時候,我們的聯絡中心在全球各地每小時幫助的人數超過 4 千人。

在機場,我們有親切友善的員工可以幫助你,讓你獲得最流暢的辦理登機手續體驗。阿聯酋航空 Skywards 會員或其他搭乘頭等客艙或商務客艙的旅客,可在我們的機場貴賓室獲得親切熱心的服務。從電話中心的親切招呼,到用餐前享用飲品的完美服務,我們致力於讓你可以盡情享受每一次的阿聯酋航空旅程。

我們的機師突破新紀錄

駕駛將近 300 架飛機前往逾 160 個目的地

我們雇用的都是最有經驗的機師,而且我們雇用超過 400 名專家負責我們的內部培訓,確保我們的機師都能完全符合阿聯酋航空及航空管理部門的標準規定。

地面學校包括電腦式訓練、電子課程及飛機技術教室課程。阿聯酋航空的機師也都完成他們將駕駛的特定機型完整飛行模擬訓練,因此他們的有完全的準備。最後一個階段,就是在經驗豐富的訓練師監督之下駕駛飛機。這些課程歷時約三個月才能完成,而且根據我們的規定,我們的 4 千多名機師全部必須每六個月定期接受訓練。

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