WhatsApp COVID-19 Travel support
Get the latest travel requirements on WhatsApp for popular destinations. You’ll have the same information as our customer service team and it’s updated daily, so you’ll always have the latest guidance on your phone.
COVID-19 information hub
Find out everything you need to know about our current flights, COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
Alternate ways to get help if you experience long call or Live chat wait times
Our Contact Centers are experiencing large call and chat volumes and you may experience long wait times before we can answer you.
Suggested alternatives:
- If you are contacting us about travel that is not within the next 48 hours, please consider coming back later.
- You can make a new booking or change an existing booking on emirates.com
- If you need to find out about travel requirements for your trip, please check the details on the travel requirements page. Our contact center consultants also refer to this information.
- If your flight has been canceled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to contact us immediately for rebooking. You can simply hold on to your Emirates ticket and get in touch with us or your booking office to make new travel plans when flights resume. Get all the information on the “Keep your ticket” option here.
- To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.
Live chat
General queries:
+18007773999+18007773999Telephone number opens with external call applicationsAdditional notes:
TTY (Text Type number) - +18883201576
Help and support
Contact us worldwide
In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Feedback or complaints
- Payment Queries
- Best price claim match
- Change details
- Canceled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Follow-up
- Group Bookings
- Traveling with pets
All FAQ topics
- About Emirates
- At the airport
- COVID-19 information and disrupted travel
- Mobile and The Emirates App
- Our other products
- Preparing to travel
- Tools and resources
- Your on-board experience
- Baggage and lost property
- Booking with Emirates
- Canceling or changing a booking
- Emirates Business Rewards
- Emirates Skywards
- Our network and codeshare destinations
- Special assistance and requests
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.