Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Important:Worldwide travel requirements
Our current network and services
We have created a specific page where you will find everything you need to know about our current network, safety, products, services and travel guidance.
Flying to and from Dubai
If you’re a Dubai resident or a tourist planning to travel to Dubai, you need to follow government guidelines.
Travel requirements updates
The travel regulations in each destination are changing frequently. Please check the travel requirements page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.
New rebooking options for our customers affected by COVID-19
We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket before 31 March.
Live chat
General queries:
Help and support
Contact us worldwide
In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.
Help and support
Baggage portal
Find out how much luggage you can take onboard, see our rules for carry-on luggage, and use our baggage allowance calculator to prepare for your trip.
Email us with your requests
- Request a refund
- Tax Invoice Request Form
- Formal complaint
- Payment Queries
- Best price claim match
- Change details
- Canceled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Follow-up
- Group Bookings
- Traveling with pets
All FAQ topics
- Baggage and lost property
- Booking extras
- Booking with Emirates
- COVID-19 Information
- Canceling or changing a booking
- Dubai International airport
- Emirates Business Rewards
- Emirates Skywards
- Managing your trip
- Our network and codeshare destinations
- Privacy
- Special assistance and requests
- Travel Requirements
- Travel advisory
- Troubleshooting
- Working with Emirates
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.