WhatsApp COVID-19 Travel support
Get the latest travel requirements on WhatsApp for popular destinations. You’ll have the same information as our customer service team and it’s updated daily, so you’ll always have the latest guidance on your phone.
Expo 2020 Dubai FAQs
Find out everything you need to know about your visit to Expo 2020 Dubai, including how to claim your complimentary day pass, booking your visit to the Emirates Pavilion and more.
COVID-19 information hub
Find out everything you need to know about our current flights, COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
Live chat
General queries:
+18007773999+18007773999Telephone number opens with external call applicationsAdditional notes:
TTY (Text Type number) - +18883201576
Help and support
Contact us worldwide
In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Feedback or complaints
- Payment Queries
- Best price claim match
- Change details
- Canceled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Follow-up
- Group Bookings
- Traveling with pets
All FAQ topics
- About Emirates
- At the airport
- COVID-19 information and disrupted travel
- Expo 2020 Dubai
- Mobile and The Emirates App
- Our other products
- Preparing to travel
- Tools and resources
- Your on-board experience
- Baggage and lost property
- Booking with Emirates
- Canceling or changing a booking
- Emirates Business Rewards
- Emirates Skywards
- Our network and codeshare destinations
- Special assistance and requests
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.