Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Our current network and services
We have created a specific page where you will find everything you need to know about our current network, safety, products, services and travel guidance. Read more
New rebooking options for our customers affected by COVID-19
Reconfirming your flight: If you booked your flight after 10 June for travel after 1 July, you don’t need to reconfirm your flight. However, if you booked your flight before 10 June for travel between 1 July and 15 September, you will need to contact Emirates to reconfirm your flight 21 days before your scheduled departure. For bookings made with travel agents, please contact them to make the necessary arrangements.
We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket before 31 March. Read more
Live chat
General queries:
Help and support
Contact us worldwide
In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.
Help and support
Baggage portal
Find out how much luggage you can take onboard, see our rules for carry-on luggage, and use our baggage allowance calculator to prepare for your trip.
Email us with your requests
- Request a refund
- Tax Invoice Request Form
- Formal complaint
- Payment Queries
- Best price claim match
- Change details
- Canceled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Follow-up
- Group Bookings
- Traveling with pets
All FAQ topics
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.