Delayed or Damaged Baggage
Emirates offers Interim Relief (IR) compensation to all customers traveling to and from the US who report missing baggage. IR is also offered to passengers who have traveled on other routes when no baggage is received (excluding residents).
IR can be used to purchase essential items such as toothbrushes, toothpaste, soap, shampoo, and sleepwear. To claim IR compensation, please visit your nearest Emirates office with your passport and the receipt for your ticket.
We do extensive tracking to reunite passengers with their bags. In the unfortunate incident your baggage is declared lost, we will contact you to arrange compensation.
Once we’ve found your baggage and it’s been cleared by customs, we aim to return your items within four hours (distance permitting); we’ll be in touch immediately to arrange a delivery time that suits you.
However, in some countries, local laws mean we can’t forward your bag to you, and you’ll need to pick it up from the airport. If this is the case for your luggage, we’ll let you know when you make your claim.
When baggage is delayed, our team does everything possible to locate it.
During the first seven days, we perform primary tracing—we connect with each of the stations involved in the trip, conduct physical searches, investigate with our Security and Lost and Found teams, and check the ramp and storage areas—all in an effort to have items back with passengers as soon as possible.
If the baggage hasn't been located within seven days, we conduct intensive secondary tracing. In this stage, we carry out thorough checks at all airports and with all airlines. We begin this process as soon as the customer completes the Baggage Inventory form and provides us with all required documents. This final check will be completed within ten working days.
Your cooperation with us, and the timely submission of documents, will speed up the process.
If your baggage is lost on a non-Emirates flight, please contact the other airline directly for information.
Please note this applies even if you were traveling on an Emirates ticket but were rerouted on a flight with another airline.
A Property Irregularity Report (PIR) reference number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers and can be found above your name on your PIR receipt. You can use your PIR reference number to check the status of your baggage.