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Our focus on service excellence, innovation, and safety, coupled with extensive training programs that include e-learning, classroom, and project-based training, means you can expect superior service both in the air and on the ground.

Setting the standard

Providing the world’s best in-flight experience

At Emirates, we’re committed to providing you with an unparalleled journey, beginning with our highly trained, professional cabin crew. New recruits undergo an intense seven and a half weeks of training in our state-of-the-art facility in Dubai so they can perform to the highest standards of safety and service delivery.

The training covers both theoretical and practical aspects; practical skills are taught in full-motion simulators of all the aircraft types in our fleet.

And our ongoing training for all cabin crew members ensures that you always receive unrivaled care on board.

Adding diversity to the air

Sharing a love of adventure

A cosmopolitan mix of young professionals from more than 130 countries, our cabin crew speak more than 60 languages and bring diverse backgrounds to the skies—many were doctors, lawyers, artists, or athletes in their previous lives.

The team welcoming you on board shares your love of travel and is always ready to enrich your inflight experience. As the face of our brand, they tirelessly exceed your expectations on 420 flights daily to more than 150 destinations.

Our team on the ground

A friendly greeting, wherever you are

The Emirates team is spread over six continents, with more than 2,000 staff members in over 120 call centers and retail outlets outside of Dubai. Our contact center staff supports 17 languages; we help people getting in touch with us on more than 50 country-specific telephone numbers and through live chat. Globally, our contact centers help more than 4,000 people every hour during the busiest times of the day.

At the airport, you can expect a smooth check-in experience guided by our friendly airport staff. Emirates Skywards members or those traveling in First Class or Business Class can enjoy attentive service in our airport lounges. From a friendly greeting when you contact one of our call centers to a flawlessly served beverage before your meal, we work hard to make sure your Emirates journey inspires you.

Our pilots reach new heights

Flying nearly 300 aircraft to more than 150 destinations

We only hire experienced pilots, and we employ more than 400 experts who conduct initial training to ensure they meet the exacting standards of both Emirates and aviation regulators.

Ground school includes computer-based training, e-learning, and aircraft technical classroom sessions. Emirates pilots also complete full flight simulator training for the specific aircraft they’re going to fly, so they’re fully prepared. The last stage is line flying under the supervision of an experienced trainer. The course takes about three months to complete, and we conduct recurring training for more than 4,000 pilots—it’s a regulatory requirement for each pilot every six months.