Travel information

Travel Information FAQs

• Will I be rebooked for disrupted flights and any onward connections?

  In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.

• How will I be notified if my flight is delayed or canceled?

  If your flight is delayed or canceled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage Your Booking.

• Will you rebook me on another airline?

  In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.

• Will my disrupted flights and any onward connections be rebooked right away?

  In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.

• If the rebooked flights don’t suit my schedule, can I rebook another date and time or cancel the itinerary?

  In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.