Before you fly
Travel Information FAQs
Due to the ongoing situation, we currently do not offer this service. Please read our updated information specific to operation services during the coronavirus pandemic.
In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.
In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.
If your flight is delayed or canceled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage Your Booking.
We understand you might not want to travel during severe weather conditions. We have a very generous waiver policy for these circumstances, outlined below: