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Before you fly

Shuttle service

Emirates provides coach service to selected destinations in the UAE and Japan. Learn more about these services.

UAE

Emirates operates coach services for Economy Class and Premium Economy passengers holding a flight ticket and traveling from Abu Dhabi to Dubai and from Al Ain to Dubai.

From Abu Dhabi to Dubai

DepartureArrival
3.00am5.15am
6:00 am8:15 a.m.
9:30 am11.45am
4.30pm6.45pm
10.00pm11:59 pm

From Dubai to Abu Dhabi

DepartureArrival
3.00am5.15am
6:30 a.m.8:45 a.m.
10.00am12.15pm
3.00pm5.15pm
11:00 pm1:15 am

From Al Ain to Dubai

DepartureArrival
5:00 pm11:15 pm

From Dubai to Al Ain

DepartureArrival
2:30 am04:15


Pickup and Drop-off Points

Dubai
Drop-off: Terminal 3, Departure Level, Check-in area - C.

Pick-up: Arrivals Level, last lane opposite Exit 3.


Abu Dhabi
Pick-up: In front of Emirates Down Town office - Khalidiya - Corniche.


Al Ain
Pick-up/drop-off: Al Falah Plaza parking adjacent to Emirates Commercial Complex, Khalifa street, Al Ain.


Terms and conditions

  • The bus service is operated by a third-party service provider, which bears full responsibility for insurance and liability for the entire bus trip.
  • The bus service is only available to Economy Class and Premium Economy passengers booked on an Emirates flight into or out of Dubai.
  • Passengers must hold a valid flight ticket to board the bus.
  • Due to capacity constraints, Emirates cannot accept passengers who have not made a flight booking or who do not have a valid flight ticket.
  • Bus service must be booked at least 48 hours in advance. Requests received after this time will not be guaranteed.
  • Minimum connecting time required is 2 hours for inbound and outbound passengers.
  • Normal Emirates baggage allowance apply.
  • Passengers must hold an Emirates issued ticket, where the ticket number starts with 176. Tickets issued by other airlines are not eligible.
  • When buying your flight ticket on emirates.com, make sure to specify Abu Dhabi or Al Ain as the departure or arrival city to ensure that your booking on the bus is included on your flight ticket.
  • When buying a flight ticket through an Emirates office or travel agent, you should request the agent to include the Abu Dhabi or Al Ain bus on your ticket before issuing your ticket.
  • Tickets issued without the bus service will need to be amended by the issuing agent. No charges will apply for later adding only the bus service to the ticket, where the flights remain unchanged. Any changes to the flights linked to the bus service will result in change fees and fare difference being applicable as per the fare conditions of your ticket.
  • For more information, please contact your local Emirates office or travel agent.

Shuttle Service - Japan

Japan

Emirates operates complimentary bus services for passengers holding a flight ticket and traveling to and from Osaka and Nagoya, and from Haneda—see the schedule below.

Important information: HND bus service will be discontinued from July 15, 2024.

From Nagoya to Kansai Airport (KIX)

DepartureArrival
3.30pm6.50pm


From Kansai Airport (KIX) to Nagoya

DepartureArrival
8.00pm11.20pm


From Haneda Airport (HND) to Tokyo Station

DepartureArrival
11.59pm12.40am


From Haneda Airport (HND) to Shinagawa Station

DepartureArrival
11.59pm12.30am


Pickup and drop-off points

Nagoya

Monday to Sunday

Pickup location: JR Nagoya station, A berth bus area. You can check the map as reference.

Kansai Airport (KIX)

Monday to Sunday

Pickup location: 1F Arrival Lobby outside the North Exit. You can check the map as reference.

Haneda Airport (HND)

Pickup location: Haneda Airport Terminal 3 charter bus parking spot. Passengers to follow ‘Charter Bus Parking’ signage outside arrivals.

Tokyo Station

Drop-off location: Tokyo Station, Marunouchi North Entrance

Tokyo Station

Drop-off location: Tokyo Station, Marunouchi North Entrance

Shinagawa Station

Drop-off location: Shinagawa Station, Konan Entrance, Bus stop 7


Terms & Conditions

  • The complimentary bus service is operated by a third-party service supplier, which bears full responsibility for insurance and liability for the entire bus trip. In case of unexpected off-schedule operation due to traffic jams or other conditions, such as weather, the supplier will try to find alternative routes; however, there is a possibility that the bus service will arrive late or be canceled. In some instances, passengers may not be allowed to board the bus due to the supplier’s security conditions. Those cases will be exempt from Emirates’ liability. In this case, Emirates will not provide alternative transportation or compensation for travel expenses.
  • Bus service must be booked at least 24 hours in advance. Passengers who have not made a reservation for the bus may be accepted, depending on seat availability, as long as they hold valid flight tickets.
  • Our normal baggage allowance applies; storage space on the bus is limited. In case of excess baggage, you can use an unaccompanied delivery service at your own expense. No baggage exceeding the free baggage allowance and size will be accepted on the bus.
  • Passengers are required to board the bus 15 minutes prior to departure time. Please also check the latest departure and arrival times.
  • If you miss your scheduled bus, Emirates will not bear any transportation expense since this is a complimentary service.
  • If you would like to add a bus segment after your ticket has been issued from emirates.com or the Emirates call center, please contact your local Emirates office.
  • If you would like to add a bus segment to a ticket issued from a travel agency, please contact the travel agency where you purchased a ticket.
  • Customers under the age of 16 cannot use the bus service alone.
  • You are required to wear a seatbelt while riding the bus.
  • Wearing a mask is not mandatory. However, please wear a mask if you feel unwell.
  • The bus service may be canceled the day before if there are no passengers booked.
  • Cannot be used with other airline tickets (other than ticket number starting from 176).
  • For more information, please contact your local Emirates office or the travel agency from which you purchased your ticket.

Additional terms and conditions for Nagoya–Osaka service:

  • The bus service is only available to passengers booked on an Emirates flight into/out of Kansai Airport on the same day. However, if you cannot take the bus on the same day due to quarantine issues at arrival, etc., you can rebook the next operated bus service from Kansai Airport to Nagoya Station. Rebooking for any reasons other than those mentioned earlier are prohibited
  • Please contact staff at the bus meeting place and provide them with your name.
  • If you purchased your ticket including the bus segment from emirates.com, please select "Nagoya Station" as your departure or destination at the time of booking.
  • Please refrain from waiting in the JR Bus waiting room or other facilities nearby.
  • There is no toilet on the bus. The bus will stop for a short break only once while driving. Passengers cannot join or leave the bus from the short break point