Emirates Skywards is the award-winning frequent flyer programme of Emirates Airline and flydubai, launched in May 2000. Membership of the programme provides access to a world of exclusive benefits designed to make travel more rewarding and enjoyable.
Emirates Skywards is a regular winner of travel and customer service awards including Business Traveller Middle East Awards and the Freddie Awards, known as the ‘Oscars’ of customer loyalty programmes. Some of the titles we have earned over the years include: Programme of the Year, Best Website, Best Member Communications, Best Customer Service, Best Award Redemption, Best Reward Promotion, Best Loyalty Programme and Best Frequent Flyer Programme.
The Miles Calculator is the simplest way to find out if you have enough Skywards Miles for an Emirates reward flight. Simply fill in your details and the route you’d like to fly to see if you have enough Miles.
You can also see how close you are to a partner reward with one of our airline (with the exception of flydubai), bank, car rental, hotel, and retail and lifestyle partners or learn more about the other ways to spend your Miles.
Our Upcoming Travel tool displays your next few trips on Emirates. You can see your upcoming trips on flydubai by logging in to flydubai.com. Reward bookings on Emirates (flights purchased using Skywards Miles) will not appear in Upcoming Travel – you can see these in Manage your booking, by logging in with your last name and booking reference.
In addition, Emirates flights may not show up in Upcoming Travel if:
If you feel that none of the above applies to your future bookings, please call an Emirates Contact Center for assistance.
Skywards Miles are the reward currency you earn as an Emirates Skywards member. You can earn Skywards Miles when you fly with Emirates and flydubai, as well as when you are a customer of our global partners, including partner airlines, banks, car hire agencies, hotels, and lifestyle and retail companies.
Your Skywards Miles are valid three years from the date of travel. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.
For example, if your birthday is in August, Miles you earned in June 2016 will expire on August 31, 2019.
You can set automated messages in your My Account page to remind you when Skywards Miles are due to expire.
The validity Skywards Miles that are due to expire in the next 3 months can be extended for another 12 months for a small charge. Please visit the Buy Miles page for complete details.
Whilst Skywards Miles can be used to buy rewards, Tier Miles are collected to help you move up membership tiers, and are only earned when you fly with Emirates and flydubai or on a codeshare flight that carries an Emirates flight number (EK). You can’t earn Tier Miles with our partners.
The number of Tier Miles that you earn during a qualification period determines the membership tier you belong to: Blue, Silver, Gold or Platinum.
Learn more about the advantages of each Emirates Skywards membership tier.
Your tier is updated automatically when you collect enough Tier Miles. You can view your tier status and check how many Tier Miles are required to move up a tier in My Statement.
Your origin is the airport where you start each leg of your journey, and your destination is the airport where you end each leg of your journey. So, if you’re flying a return trip from London to Auckland, your outbound flight has an origin of London and a destination of Auckland; on your return flight, the origin is Auckland and the destination is London. Stopovers are not counted as a destination.
Our online Business Rewards programme is the ideal way for your company to make the most out of corporate travel. Small or medium-sized businesses, charities or clubs with up to 80 business travellers, can earn rewards alongside the individuals who actually do the travelling. You can also use emirates.com to manage your travel simply and securely. Visit the Business Rewards section to learn more, join the programme or book rewards.
You can only have one Emirates Skywards account at a time. However, you can be both an individual member in your own right and a Family Bonus member at the same time.
As an Emirates Skywards member you no longer need to have a physical card in order to enjoy all the benefits of membership. Simply quote your membership number to continue to earn and redeem Miles. You can add your digital card to your Apple Wallet, print yourself a physical copy, or save it to your device’s photo or image library for quick access to your membership details.
You can only have one Emirates Skywards membership account. If you have more than one account, please start a Live Chat* with us so we can merge them for you.
*Live chat is currently available in English only.
We’ve extended your tier status for 12 months and your Skywards Miles are now valid until December 31, 2021. Skywards Miles can be redeemed up to 11 months in advance for an extensive range of rewards, including flight tickets on Emirates and partner airlines, flight upgrades, hotel stays, and money-can’t-buy experiences.
Find out more about retaining your Emirates Skywards tier status and Skywards Miles.
There are lots of things to look forward to in every tier, from instant upgrades to access to airport lounges and more bonus Miles when you fly. Please visit the Membership benefits page for more information.
There are several ways in which your travelling companions might benefit from your membership when they travel with you.
An Emirates Skywards member of any tier can buy instant upgrade rewards with Skywards Miles at the check-in desk for companions who are travelling with them on the same flight. Silver, Gold and Platinum members can also take advantage of this service on board the aircraft.
Emirates Skywards members can invite guests within their existing complimentary guest access entitlement or purchase additional lounge access for guests travelling on the same Emirates flight to join them in the Dubai International airport lounges.
Travelling companions of Platinum members may also benefit from priority baggage delivery, subject to availability. Platinum members may nominate another Emirates Skywards member for a complimentary Gold Partner card.
If you are a Gold or Platinum member, we will guarantee you an Economy Class seat on your Emirates chosen flight, even if you don’t already have a ticket. Some commercial fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Centre. You don’t have to wait for the flight to be full; we’ll confirm your seat when the cabin is full.
For our Platinum members, we will also do our best to confirm a Business Class seat. However, during major holidays and special events this may not be possible on some flights.
To use your seat guarantee benefit, just call our Contact Centre at least 48 hours before the flight. Our agents will review your ticket to make sure it is an eligible commercial Flex Plus fare. If it’s not, they can upgrade your ticket over the phone. If you don’t already have a ticket, they’ll create a new booking using an eligible fare.
Our Platinum members can redeem Skywards Miles for a Business Class or Economy Class Flex Plus reward ticket, even on high-demand flights with restricted availability.
Eligible Emirates Skywards members may nominate another member for a Gold membership. This could be a spouse, family member, friend, or business colleague. The nominating member must choose their Gold Partner within their 12-month tier cycle. Members wishing to nominate a Gold Partner can enter the last name and membership number of their nominee in the form on the Membership benefits page of their account. In the event of any technical issues, please call an Emirates Contact Center.
The Gold Partner membership will be linked to the nominating member for as long as the nominating member retains his or her Platinum tier status. However, if the nominating member is downgraded, the Gold Partner will keep their Gold status until their next tier review date, at which point they will retain Gold status only if they have achieved 50,000 Tier Miles, or flown 50 qualifying flights.
You can change your nominee when you requalify for Platinum, but only after your current Gold Partner has completed their own tier cycle. Just make sure the auto-renew check box is un-ticked in the Gold Partner section of your Benefits page. We recommend you nominate someone who is unlikely to experience the benefits of Gold based on their own travel. If your Gold Partner achieves Platinum status in his/her own right, you can nominate a new Gold Partner.
You can choose to automatically renew your Gold Partner anytime within their tier cycle by ticking the auto-renew check box in the Gold Partner section of your Benefits page. If you do not wish to renew your Gold Partner simply leave the auto-renew check box unticked. Once your current Gold Partner’s tier cycle is completed you will be able to nominate a new Gold Partner.
If you are a Blue, Silver, Gold or Platinum member, upgrades on Emirates flights can only be obtained in exchange for Skywards Miles or for cash, where applicable.
Any Emirates Skywards member can spend Skywards Miles on instant upgrades at the check-in desk. You can also take advantage of this service on board the aircraft. You can also spend your Miles on instant upgrades for travelling companions. Simply ask one of our check-in staff or crew members to assist you.
Please note that instant upgrades are subject to seat availability and applicable upgrade restrictions*. Instant upgrades are not currently available to Skysurfers.
Depending on the zones you are flying through and where you stopover or transit, it may be possible to upgrade just one section of your journey.
If you are traveling on a multi-flight journey where partial upgrading is allowed and you would like to use your Skywards Miles for an instant upgrade at the check-in desk, you will need to make additional requests at any transfer desks or stopover destinations. Please ask for more details when you first check in.
Please note that on some multi-flight journeys, you will be upgraded only if seats are available for the entire journey. Please call your nearest Emirates Contact Center regarding a specific booking.
If you upgrade online or at check-in you will receive the excess baggage allowance applicable to the class of your upgrade. Please read the FAQ to see where exceptions to excess baggage allowances may apply due to airport regulations.
If you are travelling on multiple flights during one journey, an upgraded baggage allowance only applies to the part of the journey that has been upgraded. On the other flights during the journey, you will need to either upgrade again or pay the extra fee for the heavier baggage.
If you have confirmed an upgrade at least 48 hours before you travel then you will be able to choose a meal from the menu in your upgraded cabin class. If you have upgraded less than 48 hours prior to your flight, or if you take advantage of our instant upgrade service at the check-in desk or on board, then we will do our best to accommodate you with a meal from the upgraded cabin class menu. If meals are not available, we will serve you your meal from the original booking class menu. Please note that this does not apply to special meals; for example, if you have ordered a vegetarian or gluten-free meal in advance, this will be served from the original booking class menu.
No, Skywards Members will earn Miles as per the original ticketed class of travel. No additional Miles will be awarded to the member in case of on board upgrades paid for with cash.
Due to the limited notice period for an instant upgrade, we are not able to offer this additional service. However, if you upgrade at least 48 hours prior to travel using our online Manage a Booking facility or through an Emirates Contact Center, then the Chauffeur-drive service will be available to you.
Effective March 1, 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
You will need to have sufficient Skywards Miles in your account at the check-in desk or on board to get an instant upgrade. As Miles are only credited to your account after you complete a journey, we cannot factor in the Miles earned on the journey you are currently taking.
An unaccompanied minor can be upgraded before a flight by using the online Manage a Booking facility. It is also possible to upgrade an unaccompanied minor if a relative, parent or guardian uses Skywards Miles from their own account to buy an instant upgrade at the check-in desk.
No. We are always working to ensure that our members have as seamless a journey as possible. As part of this, we have removed the need for you to possess or present a physical membership card – giving you one less thing to remember when you travel.
Giving you a digital version of the card provides a more convenient and seamless way for you to access your membership details. You can add it to your Apple Wallet, print your card, or save it to your device’s photo or image library for quick access.
As an Emirates Skywards Silver, Gold or Platinum member, you can enjoy a range of lounge benefits, even when flying Emirates in Economy Class.
Flying on EK
Silver members departing on or transiting to an Emirates flight from Dubai can access any of our Business Class Lounges in Dubai International airport, and pay for additional guests. Silver members can also pay to upgrade to the First Class lounge. Additionally, Silver members can pay to access our worldwide lounges when flying with Emirates
Gold members can access all Emirates Business Class Lounges and affiliated lounges across the network.
Additionally, as a Gold member, you can take a companion traveling on the same Emirates flight into our worldwide lounges with you. Gold members can pay to bring additional guests into our worldwide lounges.
Platinum members can access Emirates First Class Lounges and Business Class Lounges in Dubai International airport, Plus Business Class Lounges across the Emirates network,
Additionally, as a Platinum member, you can take a companion plus two minors traveling on the same Emirates flight into our worldwide lounges with you. You can also pay to invite extra guests to join you.
Emirates Skywards Blue members can purchase access to the lounges in Dubai and our worldwide lounges when flying with Emirates
Flying on flydubai
Emirates Skywards Gold and Platinum members can access the flydubai Business Class lounges in Dubai and lounges across the flydubai network.
Access eligibility is dependent on departure airport as per the following:
Emirates Skywards Silver members are not eligible to access flydubai lounge
Lounge benefits will be granted based on the frequent flyer number given in your booking. To access the lounge benefits associated with your tier, please make sure to give your Emirates Skywards membership number in your booking. With the exception of Qantas and flydubai, you will not be able to access the lounge if a partner/other airline frequent flyer number has been quoted in your booking.
Please note that all members traveling on flights operated by other carriers (including Emirates codeshare flights), other than Qantas and flydubai, are not eligible to access the Emirates Lounges.
When traveling under weight concept on Emirates and flydubai flights only, Emirates Skywards Silver members are entitled to a guaranteed excess baggage allowance of 12 kg above the ticketed limit for a particular cabin class, Gold members are guaranteed 16 kg above the ticketed limit and Platinum members are guaranteed 20 kg above the ticketed limit. However, please note the following:
When traveling on the piece concept on Emirates flights only, Emirates Skywards Platinum and Gold Members are eligible for 1 additional piece of checked baggage at 23 kg per piece in Economy Class and 32 kg per piece in Business and First Class over and above the baggage allowance shown on the ticket. The maximum allowance in any cabin shall not exceed 3 pieces of checked baggage.
If your journey starts in the United States, please make sure you are aware of baggage allowances specific to this route.
We also have an online baggage allowance calculator to help you plan your trip.
Your travel coordinator will not have access to your online account unless you share your account credentials with them.
Travel coordinators are not entitled to any membership privileges from your account. However, they can always join the Emirates Skywards programme themselves to start enjoying the benefits.
If you’re an Emirates Skywards Platinum or Gold member, you and everyone in your booking (under the same PNR number) will enjoy complimentary advance seat selection. This applies even if you book an Economy Class Special or Saver fare or an Economy Class Classic Saver Reward.
If you’re an Emirates Skywards Silver member, it’s free to reserve your seat in advance. However, anyone else in your booking will have to pay the Advance Seat Reservation charge.
If you’re an Emirates Skywards Blue member, you will have to pay if you want to choose your seat before check-in opens.
If you’re travelling in First Class or Business Class, you can choose your seat from the moment you purchase your ticket at no extra charge.
You can choose your seat for free if you wait until online check-in opens 48 hours before your flight.
All of our Emirates Skywards members and their eligible guests who are travelling on the same Emirates or Qantas codeshare flight, can access our airport lounges in Dubai. Your tier level will determine whether access is complimentary.
Emirates Skywards Blue members
Emirates Skywards Blue members can pay to access Emirates lounges at Dubai International airport. You can invite guests who are travelling on the same flight to join you, for an additional charge.
Emirates Skywards Silver members
If you’re a Silver member, you can enjoy complimentary access to the Business Class lounge at Dubai International airport. You can invite guests who are travelling on the same Emirates flight to join you in the lounges, for an additional charge. Silver members can also purchase an upgrade to the First Class lounge at Dubai International airport.
Emirates Skywards Gold members
Gold members have complimentary access to the Business Class lounge at Dubai International airport. You can also invite one friend or family member who is travelling on the same Emirates flight to join you in the lounge – regardless of your companion’s class of travel. And if you’d like to invite more eligible travellers to join you, you can do so for an additional fee.
Gold members can purchase an upgrade to the First Class lounge at Dubai International airport.
Emirates Skywards Platinum members
Platinum members can enjoy complimentary access to the First Class lounge at Dubai International airport. You can also invite one adult guest and two minors under the age of 17 who are accompanying you on the same Emirates flight to join you in the First Class Lounge in Dubai or any of the eligible lounges in our network, regardless of their class of travel.
If you’re a Platinum member, you can also pay to invite extra guests to join you.
Lounge access prices at Dubai International airport for eligible Emirates Skywards members and their guests:
All First Class Lounges: USD 250
All Business Lounges: USD 125
The Emirates Lounge: USD 125
Upgrade from the Business Class lounge to the First Class lounge:
USD 125 (Lounge only)
Emirates Skywards members and their eligible guests who are travelling on the same Emirates, flydubai or Qantas flight, can access a range of our airport lounges outside Dubai. Your tier level will determine whether access is complimentary.
Emirates Skywards Blue members
Emirates Skywards Blue members can pay to access selected lounges across our international network. Read full terms and conditions on paid lounge access.
Emirates Skywards Silver members
Emirates Skywards Silver members can pay to access selected lounges across our international network. Read full terms and conditions on paid lounge access.
Emirates Skywards Gold members
Gold members have complimentary access to our full range of worldwide lounges outside Dubai, including our partner lounges. And if you’d like to invite more guests who are travelling on the same Emirates flight to join you, you can do in selected lounges across our international network for an additional fee.
Emirates Skywards Platinum members
Platinum members can enjoy complimentary access to our full range of worldwide lounges outside Dubai, including our partner lounges. You can also invite one adult guest and two minors under the age of 17 who are accompanying you on the same Emirates flight to join you in any of the eligible lounges in our network, regardless of your class of travel.
Platinum members can also invite more guests who are travelling on the same Emirates flight to join them in selected lounges across our international network for an additional fee.
The lounge access benefit is only available when travelling onwards on an Emirates or flydubai flight or a Qantas codeshare flight, and on Emirates flights you can invite guests who are travelling on the same flight to join you in the lounges, for an additional charge. Read full terms and conditions on paid lounge access.
Paid lounge access at selected international lounges is USD 100.
Including the Family Head, there can be up to eight members.
You can invite any members of your immediate family to join. If they’re not already Emirates Skywards members, they’ll just need to register first before you can add them. Immediate family members include the following:
Skywards members are eligible to utilise their Skywards Miles from My Family account to redeem on the following: Flight upgrades prior to flight departure‑excluding instant upgrades (check‑in and on‑board), Cash+Miles as well as donation of Miles. Skywards members can also redeem Miles on Retail & Lifestyle partners; Arabian Adventures, Skywards Exclusives, Skywards Everyday, Emirates – Culture & Sport events and Emirates Holidays. In addition other partners will be added to the list anytime in the future.
Similar to your individual Skywards Miles, they will be valid in your My Family account for three years from the date of travel. Within the calendar year that Skywards Miles are due to expire, Skywards Miles will be removed from all relevant accounts at the end of the month in which you were born.
For example, if you earned Miles in May 2018 and your birthday is in August, these Miles will expire on 31 August 2021.
You can set up automated messages from your My Account page to remind you when Skywards Miles in your individual Emirates Skywards account are due to expire.
Your Skywards Miles are valid for at least three years from the date in which you earned them. Within the calendar year that Skywards Miles are due to expire, Skywards Miles will be removed only at the end of the month in which you were born. You can set up automated messages from your My Account page to remind you when your Skywards Miles are due to expire.
Additionally, Skywards Miles belonging to Platinum members will not expire for as long as they retain their Platinum tier status. Please refer to the Emirates Skywards Programme Rules for complete details.
In the event of the death of a Family Head Emirates Skywards may, in its sole discretion, reinstate the deceased Member’s available Miles in the ‘My Family’ account to the credit of his/her legal beneficiaries provided that his/her ‘My Family’ account holds a minimum balance of 2,000 Miles at the time of receipt by Emirates Skywards of any application for such Miles.
You can spend the pooled Skywards Miles in your My Family account like any other Miles. Spend them on rewards for the members in the account, such as flights and upgrades, including instant upgrades at check-in. Or use a combination of Cash+Miles to pay for your trips.
You can also spend your Miles on Skywards Exclusives events, experiences and collector’s items, or with partners like Arabian Adventures and Emirates Holidays.
The fare is the price paid for your ticket. Different cabins has different fare types, you can choose from Special, Saver, Flex or Flex Plus in Economy Class and Business Class, and Flex or Flex Plus in First Class. The type of fare you choose in each cabin will influence the number of Miles that you will earn.
Base Miles are the standard Miles earned on any Emirates ticket. The benchmark for base Miles is an Economy Class Flex Plus ticket, which represents 100% of base Miles.
Using our Miles Calculator, you can view the total Miles earned on a particular ticket. Total Miles are made up of base Miles for the zone(s) you are flying in plus the various cabin class and tier bonuses on offer.
Yes you do. We remain one of the few frequent flyer programmes to offer reward Miles on all fares, which applies to both Skywards Miles and Tier Miles.
The fare type will be clearly displayed when you search for flights on emirates.com. It will show the price, fare conditions and the Miles that you will earn. If you are logged in as an Emirates Skywards member, you can even view flight-specific bonuses.
Fare types are not restricted by the class you travel in. When you are searching for or booking a flight, we will clearly show which types of fares are available. You can choose from Special, Saver, Flex or Flex Plus in Economy Class and Business Class, and Flex or Flex Plus in First Class. You can also find featured fares in every class of travel.
When flying Emirates or flydubai, Silver members receive 25% bonus Skywards Miles, Gold members receive 50% bonus Skywards Miles and Platinum members receive 75% bonus. On Emirates flights, the percentage is calculated from the Economy Flex Plus earning level on the ticket purchased. On flydubai flights the percentage bonus is calculated from the Economy Flex earning level.
When traveling in either Emirates Business Class or First Class, you will earn additional bonus Miles. To check the number of Miles you will earn when traveling in premium cabins on Emirates, visit our Miles Calculator.
When traveling in either Emirates Business Class or First Class, you will earn additional bonus Miles. To check the number of Skywards Miles you will earn when traveling in premium cabins on Emirates, visit our Miles Calculator.
If your ticket is split between different fare types, you will earn a different number of Miles for each part of your journey that is booked on a different fare.
Our Special and Saver fares are our most affordable fares, but Flex and Flex Plus fares offer extra benefits. You’ll earn more Skywards and Tier Miles on a Flex or Flex Plus fare, so you can reach your next reward or the next tier faster. You also have more flexibility to change or cancel your ticket, and you need fewer Skywards Miles to upgrade to a higher cabin class.
If you’re travelling in Economy Class on a Flex or Flex Plus fare you won’t have to pay for Advance Seat Reservation.
Miles are credited to your account after you’ve physically flown from your origin airport to your destination airport. They are credited in two stages, firstly when you have finished the outbound part of your trip and again when you have completed the inbound voyage. So if you fly from London to Sydney return, you are credited Miles once you arrive in Sydney and again when you return to London.
Stopovers have no effect on the amount of Miles earned and are not counted as a destination. So, if you stopover in Dubai on your way to Sydney from London, you would still only receive your Miles credit once you arrive in Sydney.
If you do not complete all your ticketed flights (for instance if part of your ticket is refunded or voided), we will credit miles for any flights you have flown as soon as you submit the remainder of your ticket for cancellation or refund. An Emirates Contact Center can assist you with this.
You can collect Skywards Miles just by making purchases with your credit card. If you have an Emirates co-branded credit card with Al Ahli Bank of Kuwait, Citibank, Emirates Islamic Bank, Emirates NBD, Citi Bahrain, Citi Australia, Citi UAE, Standard Chartered Bank Pakistan, Standard Chartered Bank Pakistan or Standard Chartered Bank India, we will automatically credit your Emirates Skywards account with any Miles you have earned each month. If you hold a credit card with one of our other bank partners, please contact your credit card provider for more information or to ask for points to be transferred to your Emirates Skywards account.
Buying Miles is easy to do and can help you get the Miles you need for any type of reward. Just visit the Buy Miles page or see the 'How do I buy Skywards Miles' FAQ for more information.
If you would like to check how many Miles you need for a flight reward to one of our destinations please visit the Miles Calculator.
If you haven’t earned enough Miles to get the reward of your choice, or you’d like to give Miles to a fellow Emirates Skywards member as a gift, you can buy more Miles online by logging in and going to the My Account section. The purchasing member’s account must have at least one Emirates flight or partner earning activity in order to buy Miles.
Miles can be purchased for yourself or gifted to someone else in multiples of 1,000, with a minimum purchase of 2,000 Miles per transaction.
Skywards Miles can be transferred to another Emirates Skywards account by logging in and going to the My Account section. Miles can only be transferred if the receiving account has at least one Emirates flight or partner earning activity.
Transferred Skywards Miles are valid for a minimum of three years from the date of transfer; they will expire at the end of the receiving member’s birth month in the third year.
Yes, Miles that have expired may be reinstated as long as the reinstatement request is made within 6 months of their expiration. Reinstated Miles will be valid for 12 months from the date of reinstated. Reinstatement of Miles is available at a lower price than our standard Buy Miles product. An initial minimum purchase of 1,000 Miles is required; each member can extend or reinstate a maximum of 50,000 Miles per calendar year.
Your transaction will be conducted with Points.com, which is a fully authorized and approved partner of the Emirates Skywards program. On your credit card statement, the transaction will appear as "Skywards Miles by PTS," with the amount of the purchase.
Yes. If you have Skywards Miles in your account that are due to expire in the next 3 months, you can pay to extend their validity for 12 months beyond the original expiration date. Extension of Miles is available at a lower price than our standard Buy Skywards Miles product. An initial minimum purchase of 1,000 Miles is required; each member can extend or reinstate a maximum of 50,000 Miles per calendar year.
Transactions to buy, gift, or transfer Skywards Miles can be made online on emirates.com or through the Emirates Contact Center or the Emirates Reservation and Ticketing Office. Transactions to extend and reinstate Skywards Miles can only be made online after logging in at emirates.com.
New members can claim Miles for Emirates Flights flown up to two months prior to registering with Emirates Skywards.
New members can also claim Miles for flydubai Flights flown up to two months prior to registering with Emirates Skywards.
If you’re missing Miles for flydubai Flight, please log in and submit an online claim on flydubai.com
Yes, you can upgrade your Saver ticket with your Skywards Miles during online check-in, which opens 48 hours before your flight departs.
If you’re missing Miles for an Emirates flight, please log in and submit an online claim.
We’ll credit the Miles into your account straight away, as long as the name on the ticket matches the name in your Emirates Skywards profile exactly.
You can submit a claim if your Miles haven’t been credited to your account within three weeks of the partner transaction date. To claim missing Miles, the name used for the partner booking must match the name in your Emirates Skywards profile exactly. Depending on the partner, follow one of these steps to claim your Miles:
Please allow six to eight weeks from the date your claim is received for missing Miles to appear in your account.
Some of our partners offer the ability to make a claim directly on their website. You can check whether this service is available by visiting the partner's page.
*Live chat is currently available in English only.
Simply visit the Claim Miles page of the website and enter the booking name and ticket number for the Emirates flight you wish to claim Skywards Miles for. This must match the booking name and ticket number we have in our records exactly for the claim to be authorised online.
Please note that family members cannot make backdated claims for flights they have taken before joining your Family Bonus programme. Family Bonus members do not earn Miles from activities with Emirates partners.
To claim missing Miles on a Skysurfer account for an Emirates flight, the nominated parent or guardian can either call an Emirates Contact Center or email us with the membership number, ticket details, and booking reference. To claim missing Miles on a Skysurfer account for a partner transaction, the nominated parent or guardian should email us with account details and copies of the relevant invoices or receipts.
Miles might be missing from your statement for several reasons. The most common are:
Tier Miles are calculated at the same rate as Skywards Miles; taking into account the fare you have paid, the route and the class of travel. Please note that you can’t earn Tier Miles through our partners, only on Emirates flights, flydubai flights and codeshare flights marketed by Emirates but operated by another airline.
Use our Miles Calculator to see how much you will earn on your next flight.
Remember, you can also move up to a higher tier by taking enough qualifying flights.
Learn more about Emirates Skywards membership tiers.
Tier Miles are valid for up to 13 months from the date you start earning, which is usually your first flight as an Emirates Skywards member either on Emirates, flydubai or on a codeshare flight marketed by Emirates but operated by another airline. If you receive Tier Miles from a backdated claim, they will be valid from the date of the flight.
Tier Miles cannot be transferred or bought. They are only earned when you fly with Emirates, flydubai or on codeshare flights marketed by Emirates but operated by another airline.
If you are looking to retain your tier status or you want to move up a tier, you might like to consider upselling your fare brand or upgrading your cabin class on your next flight to benefit from a Business Class or First Class Bonus.
Yes, you’ll always earn more Tier Miles on our Flex and Flex Plus fares than on a Special or Saver fare.
To reach Silver membership, you need to collect 25,000 Tier Miles (or take 25 qualifying flights).
To reach Gold membership, you need to collect 50,000 Tier Miles (or take 50 qualifying flights).
To reach Platinum membership, you need to collect 150,000 Tier Miles.
Please check My Account for information about your tier status and key review dates. You don’t need to apply to move up a tier, as we will automatically move you to the next tier when you earn enough Tier Miles.
A ‘qualifying flight’ is a flight from origin to destination, either on Emirates, flydubai or a codeshare flight marketed by Emirates but operated by another airline.
Your origin is the airport where you start your journey, and your destination is the final airport where you complete your journey. So a qualifying flight could be a complete inbound or outbound journey, or a one-way flight. Stopovers are not counted as a destination.
Tier qualification happens when you have collected enough Tier Miles or you have flown enough qualifying flights to either keep your tier or move up to the next level.
At the time of your review, we count up how many Tier Miles you have accumulated or how many qualifying flights you have taken. If you have enough, we then promote you to the next status level or keep you in your current tier. If you haven’t qualified, you drop a tier level.
Regardless of whether you drop a tier, keep your tier or move up a tier in your review, we don’t wait another year to reassess your Tier Miles balance, but instead we check it every month. That way, we keep giving you the chance to qualify or move up a tier by ‘rolling over’ your tier qualification period. So, at the end of each month we count up your Tier Miles or qualifying flights over the previous 12 months to reassess your status. This rolling assessment gives you 12 opportunities during every year to move up a tier, instead of just one.
There are two ways to retain your tier:
Once you have reached a new tier you have a fixed 12-month period in which to earn the Tier Miles you need to keep your status. During this time, you would need to save 25,000 Tier Miles or take 25 qualifying flights to remain in Silver, 50,000 Tier Miles or 50 qualifying flights to remain in Gold and 150,000 Tier Miles to remain in Platinum.
If you have not managed to stay in your tier after your review date, you will move back to the previous tier. The rolling tier qualification system will resume, meaning we give you a review opportunity every month over the subsequent 12 to 13 months to allow you to regain your status.
Regardless of how many Tier Miles you have earned or flights you have flown, your card validity and benefits are extended beyond the tier review date by an extra two months, even if you have not qualified to stay in your tier.
For example, if you achieve Silver membership on 17th June 2016, your tier review date will be at the end of June 2017, but you can still use your Silver card to enjoy extended benefits until the end of August 2017, even if you do not retain your tier.
Tier reviews always take place at the end of a month.
Yes, you can progress to a new tier either by collecting enough Tier Miles, or by taking enough qualifying flights.
The thresholds for each tier are as follows:
Silver: 25,000 Tier Miles or 25 qualifying flights
Gold: 50,000 Tier Miles or 50 qualifying flights
Platinum: 150,000 Tier Miles only
This means that even if you don’t manage to collect enough Tier Miles because you generally fly short distances, you can still move up a tier because you fly frequently.
Different cabins have different fare types, you can choose from Special, Saver, Flex or Flex Plus in Economy Class and Business Class, and Flex or Flex Plus in First Class. The type of fare you choose in each cabin will influence the number of Miles that you will earn. If you choose Flex or Flex Plus fare you can reach your next tier faster.
You won’t earn additional Tier Miles for being a Silver, Gold or Platinum member. However, you can earn extra Tier Miles by travelling Business Class or First Class or choosing a Flex or Flex Plus fare.
Silver, Gold and Platinum members are eligible for two personalised luggage tags per tier cycle. Skywards Skysurfers members are also eligible.
Silver, Gold and Platinum members can get their luggage tags printed at the Business Class lounges at Dubai Airport. Platinum members will continue to receive their packs along with their personalised luggage tags.
If you’re an Emirates Skywards Silver or Gold member, you can collect your tags from the Skywards Team at Dubai Airport (new Emirates Skywards Center in the Duty-free area, Concourse B). If you’re a Platinum member, you will continue to receive your luggage tags in a Skywards pack couriered to you. You can request your tags at any point in your tier cycle. For Skywards Skysurfers members, the registered parent or guardian needs to request the tags on behalf of the Skywards Skysurfer
Effective 30 November 2018, any Skywards Miles belonging to a Platinum member will not expire for as long he/she retains membership of the Platinum tier. If you are a Platinum member, you will see an adjusted expiry date whenever you have any Skywards Miles that were originally due to expire during your current Platinum tier cycle. This adjusted date will show as two (2) months after your next Platinum tier review date.
For example: if a Platinum member (with next tier review date of 31 August 2019) has Skywards Miles due to originally expire on 31 January 2019 as per standard expiry, this member will see an adjusted expiry date of 31 October 2019 (calculated as 2 months after the upcoming tier review date).
Similarly, when a Platinum member retains their Platinum membership for another year, any unused Skywards Miles that were extended in their last Platinum cycle will again be extended to two (2) months after their next Platinum tier review date. The only time Skywards Miles that were extended on account of the member being Platinum will expire is if and when a member downgrades to Gold and has yet to redeem such Miles. You can refer to the Emirates Skywards Programme Rules for complete details.
You will earn Tier Miles on Qantas-operated flights with an EK flight number. Tier Miles will not be available on any flights with a QF flight number.
Please note that Skywards Miles will be awarded on Qantas operated flights and Qantas link scheduled services only, and will not be earned on codeshare flights.
You can earn Miles on a domestic Qantas flight when it is booked as part of a continuous international journey with Emirates or Qantas. Miles cannot be earned solely on domestic sectors, such as Melbourne-Sydney.If you have bought a ticket that includes domestic travel within Australia on Qantas, you will earn the following Skywards Miles and Tier Miles in addition to those earned for the international sectors. This is applicable to any route on the Qantas domestic network. Please note that we do not offer First Class on Qantas domestic routes.
|Class of Travel||Special||Saver||Flex||Flex Plus|
Yes, Skywards Miles that are due to expire within the next 3 months can be extended for an additional 12 months beyond their original expiration date at a cost of USD 20 per 1,000 Miles. Please visit the Buy Miles page for complete details.
You can visit the Book a flight page and Manage Your Booking page to spend your Skywards Miles on Emirates flight rewards. You can also use your Skywards Miles to easily upgrade any existing Emirates flight booking, including those of friends and family, by going to Manage a Booking, subject to seat availability and applicable upgrade restrictions*. Emirates Special tickets can’t be upgraded. Business Class Saver Fare tickets can be upgraded at any time up to six hours before departure. Economy Class Saver tickets can only be upgraded at the time of online check-in, at the airport, or on board. Platinum, Gold, and Silver members can also request an upgrade on board. When you purchase your ticket, it will clearly show whether you can upgrade your fare immediately after purchase or upgrades are only available at check-in. If you need to make other changes, please contact your local Emirates office. If you have booked through a travel agent and have not yet started your journey, we recommend you contact your agent to make any changes. There may be a charge to make changes to your booking, depending on the fare conditions of your ticket.
If you would like to spend your Miles on a reward with another airline (except flydubai) or with any of our car rental, hotel, or retail partners, just complete the relevant online reward form. After you submit the form, your nearest Emirates Contact Center will get in touch with you to confirm the details. Please allow seven working days for the request to be processed, although we will do our best to get back to you within 24 hours.
You can read the full details in our Flight Reward Rules.
Saver rewards offer the best value when you travel during lower-demand periods or when your travel dates are flexible.
Flex rewards offer greater flexibility when making your travel plans. They cost more Skywards Miles than Saver rewards, but they offer you more seat availability during high-demand periods and on high-demand flights.
Flex Plus rewards offer you even more reward seats during high-demand periods and on high-demand flights.
You can book a return ticket using a combination of Saver and Flex Plus reward fares, depending on your travel requirements and what allocated seats are available at the time of booking.
If you want to travel on a high-demand flight, it’s best to choose a Flex Plus reward. They cost more Miles than a Saver reward, but you can use them for a wider range of travel dates.
Yes. However, you will need to book a Flex Plus fare. You can book a one-way Flex Plus reward fare in every class, as long as you fly from one flight zone to another. They’re not valid for travel within a single zone. You can add one stopover on your journey, but your journey must take place in one continuous direction. You can purchase a one-way Flex Plus reward for 50% of the Miles needed for a return Flex Plus reward between the same airports.
Our Saver rewards are specially discounted tickets with certain restrictions, such as maximum stay, which means that these fares can only be offered on a return basis.
Credit card information is required in order to cover the government taxes and airport charges levied on all ticket purchases, including those purchased with Skywards Miles, whether with Emirates or with a partner airline (except flydubai). Airport taxes are compulsory and are not taken by the airline but are usually charged by governments or airport management companies.
To enjoy reward flights with your family, you only need to spend 10% of the Miles value of an adult reward ticket for infants below two years. Please note that infant reward tickets are only eligible for use in Economy Class.
Upgrade rewards with Skywards Miles for infants are permissible from Economy Class to Business Class and Business Class to First Class.
Any member from any tier can use Skywards Miles to upgrade their Emirates Flight to either Business Class or First Class. There are three easy ways to upgrade with Miles:
Your ability to upgrade your cabin class will depend on the fare brand and type of ticket you purchase.
Economy Class and Business Class tickets purchased as Saver, Flex and Flex Plus fares can be upgraded online up to six hours before departure, except for Economy Class Saver tickets which can only be upgraded at online check-in between 48 and six hours before departure. You can upgrade online using Manage your booking.
Please note Economy Class Special fares aren’t eligible for upgrades, and all upgrades are subject to seat availability and restrictions.
The Miles needed for an Emirates Flight upgrade reflect the type of fare that you buy. For example, you need fewer Miles to upgrade a Flex Plus or Flex fare compared to a Saver fare.
In order to upgrade a flight online:
Some countries levy additional taxes or charges when you travel in a higher class. You will be informed of any additional charges when you upgrade your booking.
If you are upgrading online, the additional taxes and charges must be paid by credit card during the upgrade process. If you do not have a credit card, please get in touch with an Emirates Contact Center to arrange for payment to be made at your local Emirates office or ticket desk.
All the benefits of the class of travel to which you have upgraded. These include extra baggage allowance, lounge access and Chauffeur-drive, where available (Chauffeur-drive service should be requested at least 48 hours before flight departure).
Please note that the fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Miles.
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
This is currently not possible. You can only upgrade on flights marketed and operated by Emirates.
To spend your Miles on a reward with participating partners, including partner airlines (with the exception of flydubai), please fill in the relevant online reward request form. When you have submitted the form, your nearest Emirates Contact Centre will get in touch with you to confirm the details. Please allow a maximum of seven working days for the request to be processed, although we will do our best to get back to you within 24 hours.
It is not possible to combine Miles from two separate accounts; you can, however, transfer Miles between accounts or buy Miles for yourself or gift to another member. Please visit the Buy Miles page for complete details.
This option is not currently available in the programme.
Although your Skywards Miles must be redeemed before they expire, you can use them to book a reward ticket that is valid for up to 12 months. This means that even if you can’t travel before your Miles expire, you can still redeem them now for a future trip.
If you have Skywards Miles in your account that are due to expire in the next 3 months, you can extend their validity for 12 months beyond the original expiration date for a small fee. Please visit the Buy Miles page for complete details.
When you redeem your Miles online for an Emirates Skywards voucher in Dubai, vouchers can be collected from:
In Kuwait, you can collect your voucher from your nearest Emirates Office.
The benefits are similar to the Emirates Skywards programme. A Skysurfer can achieve Silver or Gold status, and enjoy the extra benefits of that tier, in exactly the same way as an Emirates Skywards member. Skysurfers are not eligible for Platinum membership.
Skywards Skysurfers Silver members:
Skywards Skysurfers Gold members:
It’s easy to join. Parents can link their personal account with their child’s account simply by logging in to Emirates Skywards and adding their child’s details
Skysurfers can move up to Silver and Gold tiers in exactly the same way as Emirates Skywards members. However, there is no equivalent Platinum tier for Skysurfers.
Yes, however, this online functionality is only available to parents/guardians who are Emirates Skywards members and have their child’s account linked to their account. Once you are logged in to your linked account on emirates.com, you can view a drop-down list that allows you to select from account numbers before making the reward booking.
Please send a signed letter to your nearest Emirates Contact Center, requesting that your Emirates Skywards account be linked to your child’s Skywards Skysurfers or Emirates Skywards minor account. Please ensure that all the relevant account information is included in your letter.
Emirates flight rewards
There are two ways to spend Skysurfer Miles on Emirates flight rewards:
Some rewards may also require a parent or guardian’s credit card number. For instance, a flight reward will require a credit card number to pay the compulsory taxes and fees charged by airports.
To redeem Skysurfer Miles with an Emirates Skywards partner, a parent or guardian should sign the relevant form and send it to an Emirates Contact Center. Skysurfer Miles can be redeemed with the following partners:
Retail & Lifestyle
With Cash+Miles you now have the choice and flexibility to access any Emirates seat and pay using a combination of cash and Skywards Miles. You can convert your Skywards Miles into cash and put them towards the cost of your flight. The conversion rate will vary. So even if you don’t have enough Miles in your account to book a Classic Reward flight with Miles alone, you can still use your Miles to bring down your fare. Cash+Miles is also available on flydubai Flights.
There is no set rate. The conversion rate may vary by origin, destination, point of sale, flight number, date, season, fare, cabin, tier, Emirates sales channel, or any combination thereof. When you book your Cash+Miles ticket on emirates.com, the payment page is where you will see the exact conversion rate that applies. For Cash+Miles on flydubai Flights, you can book your ticket on flydubai.com and on the payment page, you will see the exact conversion rate that applies.
Our existing Emirates flight rewards stay the same, but we’ve renamed them as Classic Rewards.
You can start using CashplusMiles to book Emirates flights from September 2016.
For Cash+Miles on Emirates Flights, you can contribute any amount of Miles toward the cost of your ticket. We’ll work out the relevant cash amount* to take off your fare.We’ll work out the relevant cash amount to take off your fare. The conversion rate will vary.
On flydubai flights, there is no minimum number of Miles you can put toward the cost of your ticket.
While Classic Saver Rewards will generally provide the best value for members with sufficient Miles, during certain periods and on certain routes our base fares may convert to a level lower than Classic Rewards. To maximise your reward value we recommend that you check both the Classic Reward and Cash+Miles quotations when searching your flights. Carrier imposed charges can be paid using either cash or Miles, taxes and fees are always paid for with cash.
You can pay for your ticket using Cash+Miles online at emirates.com or through Emirates retail outlets and Contact Centres.
On emirates.com – Log in to your account and choose the flight you want to book. On the payment page, you’ll have the option to use your Skywards Miles to reduce the cost of your ticket. Simply enter the number of Miles you want to convert, and we’ll instantly take the relevant amount off your base fare. The conversion rate will vary.
Emirates retail outlets and Contact Centres – You can visit any Emirates retail outlet or call your local Contact Centre and pay for your ticket using Cash+Miles.
For Cash+Miles on flydubai, you can pay for your ticket online on flydubai.com.
You’ll earn Skywards Miles and Tier Miles on the part of your ticket that you pay for in cash, excluding carrier imposed charges, taxes and fees. The rate will depend on the type of ticket you have bought. Earning on other FFP/loyalty programmes is not available.
Yes, CashplusMiles can be used to pay for First Class, Business Class and Economy Class fares.
Cash+Miles can only be used as a payment option for flights booked on or after September 2016.
Cash+Miles payment is available when you book Emirates marketed flights, including those operated by our codeshare partners.
Yes, you can use Cash+Miles at the time of booking to pay for flights for family and friends.
No, Cash+Miles can’t be used to upgrade a booking. There is no change to the way you are currently able to upgrade bookings.
Once you’ve created your My Family account, you’ll see the option to invite up to seven members. If you’re adding members aged 18 or over, simply enter their details and we’ll send them an invitation by email.
If you’re adding a child, they can be added without an invitation as long as they’re already a Skysurfer and the Family Head is their parent or guardian.
Infants can also be added to make redemptions easier, but they can’t earn or contribute Skywards Miles to My Family.
An invitation email will only expire 14 days after a Family Head sends it (validity of email will be mentioned on the email sent to the member).
Family Head may withdraw the invitation prior to it being accepted.
When an invitation email is sent, it will direct the individual to the Emirates Skywards login/Join now page. The individual will then need to login to their account or join the Emirates Skywards Programme.
A member needs a unique email address to join Emirates Skywards
To earn Skywards Miles with Skywards Everyday, you need to download the Skywards Everyday mobile app. Once you have downloaded the app, you can start earning Skywards Miles with our partners by simply presenting your mobile device every time you make a purchase with them. If you are unable to earn Miles for whatever reason at the time of purchase, you should ask the outlet staff to validate the receipt with the Skywards Everyday stamp. Contact us via Live Chat* and we'll help you claim your missing Miles.
*Live chat is currently available in English only.
Your Skywards Miles will be instantly credited into your account after you complete your purchase. You will see your updated Miles balance immediately on the Skywards Everyday app homepage.
If you submitted a receipt via the Skywards Everyday app or via the Emirates website, please allow up to four weeks for the Miles to be credited to your account.
To claim your Miles, you should ask the outlet staff to validate the receipt with the Skywards Everyday stamp and contact us on Live Chat* to upload your receipt.
*Live chat is currently available in English only.
You can unsubscribe at any time via the relevant link in flydubai and/or Emirates emails, by updating your Emirates Skywards account preferences or by contacting Emirates or flydubai.
You can subscribe to receive Emirates, Skywards and/or flydubai news and offers either at the time of enrolment into Emirates Skywards or when you are logged into the Emirates Skywards account page, under Personal Preferences.
You can unsubscribe at any time via the relevant link in flydubai and/or Emirates emails, by updating your Emirates Skywards account preferences or by contacting Emirates or flydubai.
You can subscribe at the time of enrolment into Emirates Skywards, by updating your Emirates Skywards account preferences or on the flydubai website.
Emirates Skywards is the loyalty programme for both Emirates and flydubai; therefore, you have the option to choose to receive airline news and offers from both Emirates and flydubai.
At the time of enrolment into Emirates Skywards, you were given the option to subscribe to Emirates, Emirates Skywards and/or flydubai news and offers. Your communication preferences have been updated accordingly.
This means that the email address you have used is associated with several Emirates Skywards membership numbers or the name you have provided does not match the name on your Emirates Skywards account. Please log in to your Emirates Skywards account and update your email subscriptions under Personal Preferences.
You will receive all flydubai news and offers, including promotions from flydubai cargo and Holidays by flydubai.