Complimentary hotel stay

Customers purchasing an Eligible Flight (defined below) can enjoy a complimentary Hotel stay subject to the below terms and Hotel terms and conditions (the “Offer”).

The “Offer”: The offer includes one complimentary night stay for Premium Economy and Economy Class, or two complimentary nights’ stay for First Class and Business Class passengers at JW Marriott Marquis Hotel Dubai on room-only basis; and is subject to availability.

To avail the Offer, you must, during the Sale Period, book and pay in full for an Emirates operated return flight originating from Emirates online origins to Dubai [DXB] or to other destinations in the Emirates network with a minimum stop in Dubai of 24 hours at emirates.com, through Emirates Call Centres or via a travel agent participating in the campaign, with travel to be completed within the Travel Period (“Eligible Flight”).

Once booked send an e-mail to EmiratesOffer@emirates.com containing ticketed PNR reference, passenger names (only passengers in the PNR will be booked), arrival date in Dubai, contact phone number and contact e-mail address that will receive the hotel confirmation. By sending the email or instructing your travel agent to send the email on your behalf, you agree to Emirates sharing the necessary personal details with the hotel partner, solely for the purpose of making the hotel reservation.

The complimentary stay will be booked on the arrival date of the outbound or inbound journey, subject to the passenger’s preference.

If the hotel is not available, Emirates will book a room at a hotel with a comparable star rating.

Passengers travelling on Mixed Class (Economy Class/Premium Economy and Business Class/First Class) fares will be entitled to an Economy Class/Premium Economy stay.

Bookings for this special hotel offer must be made at least 96 hours prior to arrival or before 26 Sep 2026, whichever is earlier. You will receive the hotel confirmation by email within 96 hours.

The offer is available for new bookings made between 22 June - 12 July 2026 inclusive and cannot be claimed retroactively on existing bookings.

Flight tickets must be purchased for return journeys. One-way flight tickets will not be eligible for the Offer.

For passengers travelling beyond Dubai with tickets purchased on eligible flights within the sales period, a minimum stopover in Dubai of 24 hours is required. The offer can only be claimed once on either outbound or inbound leg of the journey, provided the passenger arrives in Dubai and books the hotel offer for stay before 30 September 2026.

Passengers are responsible for organising the necessary travel or visa documents required to fulfil individual entry criteria to Dubai or any other origin/destination at their own cost.

Emirates flight tickets are at all times subject to availability and Emirates Conditions of Carriage and applicable ticket conditions as set out on the Emirates website.

The Offer is not applicable on tickets issued with group tariff.

The Offer is not applicable on industry discounted tickets.

The Offer is not applicable on tickets redeemed in full using Skywards Miles or other redemption offers.

Chauffeur-drive service is available in Dubai for eligible First Class and Business Class passengers. The service must be booked as per the normal process.

The Offer is valid for tickets issued on Emirates (ticket number starting with 176), operated by Emirates aircraft and Emirates crew, and on Emirates flights only (flight number starting with EK).

Emirates accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by an individual as a result of entering or availing the Offer whatsoever for any reason. This exclusion does not include any liability for death or personal injury caused solely by the negligence of Emirates.

Availing the Offer does not confer on the individual any rights in or over any intellectual property arising in connection with the Offer. Any Terms which are held to be invalid in any jurisdiction shall whenever allowed by the context be deemed to be replaced by such valid and enforceable terms and conditions whose contents are as close as permissible to those of the invalid or unenforceable Terms.

Emirates reserves the right to modify or vary the Offer and/or these Terms at any time.

These Terms shall be governed by and construed in accordance with the laws of Dubai, and as applicable, the UAE, and the Dubai courts shall have exclusive jurisdiction in relation to any disputes arising.

Hotel terms and conditions

Hotel stay is subject to the terms and conditions of the hotel.

Offer applicable on twin-sharing basis (max 2 adults and 1 child up to 11.99 years old), with children accommodated on existing bedding.

A 24-hour check-in and check-out policy applies. Check-in time begins from the scheduled arrival of the flight to Dubai in the original booking. For example, arrivals at 4:00am will have access to the hotel room and facilities for 24 hours from the flight arrival time.

One complimentary room night will be extended per booking for passengers travelling in Economy Class or Premium Economy, two room nights offered to passengers travelling in First Class and Business Class. Should the number of passengers in the booking exceed the capacity of the room, an additional room will be booked automatically.

Offer is valid for children only when accompanied by at least one adult who is 18 years old or above. Proof of age may be required at check-in.

In case of eligible passengers sharing a room, the Offer will not be combined and maximum 1 night will be extended for both passengers travelling in Economy Class or Premium Economy, or 2 consecutive nights for passengers travelling in First Class or Business Class.

Guests may be required to provide a credit card at check-in to the hotel.

If the flight booking is cancelled, the confirmed hotel booking will be automatically cancelled without any notification.

In case of flight rebooking, change requests for rooms will be subject to availability, and no change is permitted within 72 hours prior to travel. Any rebooking within the sale period must be sent to EmiratesOffer@emirates.com as a separate request.

Any hotel booking date change requests due to a change in flight dates are subject to availability and are not guaranteed.

All hotel booking requests must be sent to EmiratesOffer@emirates.com only.

Hotel stays are only available during the campaign travel dates.

In case of no-shows, the confirmed hotel booking will be forfeited.

The Offer includes taxes and Tourism Dirham Fee. Emirates is not responsible for any additional room charges, incidentals, mini bar, etc. All additional charges will be the responsibility of the passenger. The offer does not include meet and assist at the airport, airport transportation or visa charges.

The Offer includes nothing other than that expressly stated to be included as part of the Offer. The guest will be responsible for all other costs and expenses associated with availing the Offer and the hotel stay, including but not limited to travel insurance, food, and transfers (other than as provided for under these terms) and any other ancillary costs associated with the Offer and the hotel stay.