Optional Services

Travel from the USA/Canada on the Emirates Network

Baggage Allowances and Rules

Baggage rules Economy Class Business Class First Class
Carry-on Baggage Allowance One piece: Either a handbag or laptop bag, that may not exceed length of 55, height of 38, width of 20 centimeters (length of 22, height of 15, width of 8 inches) and must weigh no more than 7 kilograms (15 pounds). Two pieces: One briefcase plus either one handbag or one garment bag. The briefcase may not exceed length of 45, height of 35, width of 20 centimeters (length of 18, height of 14, width of 8 inches); the handbag may not exceed length of 55, height of 38, width of 20 centimeters (length of 22, height of 15, width of 8 inches); the garment bag can be no more than 20 centimeters (8 inches) thick when folded. The weight of each piece must not exceed 7 kilograms (15 pounds). Two pieces: One briefcase plus either one handbag or one garment bag. The briefcase may not exceed length of 45, height of 35, width of 20 centimeters (length of 18, height of 14, width of 8 inches); the handbag may not exceed length of 55, height of 38, width of 20 centimeters (length of 22, height of 15, width of 8 inches); the garment bag can be no more than 20 centimeters (8 inches) thick when folded. The weight of each piece must not exceed 7 kilograms (15 pounds).
Carry-on Baggage Allowances The following list applies to Economy, Business, and First Class
First Checked Bag No Charge No Charge No Charge
Second Checked Bag No Charge No Charge No Charge
Allowable Dimensions Total dimensions (length + width + height) of each piece must not exceed 150 centimeters (59 inches).
For customers with two pieces of luggage, the total combined dimensions of both pieces should not exceed 300 centimeters (118 inches).
Total dimensions (length + width + height) of each piece must not exceed 150 centimeters (59 inches).
For customers with two pieces of luggage, the total combined dimensions of both pieces should not exceed 300 centimeters (118 inches).
Total dimensions (length + width + height) of each piece must not exceed 150 centimeters (59 inches).
For customers with two pieces of luggage, the total combined dimensions of both pieces should not exceed 300 centimeters (118 inches).
Maximum Weight Per Bag Two bags up to 23 kilograms (50 pounds) each Two bags of up to 32 kilograms (70 pounds) each Two bags of up to 32 kilograms (70 pounds) each
Excess Baggage Fees Purchase online = US$158
Purchase at airport = US$175 (plus applicable taxes)
Purchase online = US$158
Purchase at airport = US$175 (plus applicable taxes)
Purchase online = US$158
Purchase at airport = US$175 (plus applicable taxes)
Checked Baggage FAQs The following list applies to Economy, Business, and First Class

Child and Infant Fares

Fare types Economy Class Business Class First Class
Child Discount Fares (Unaccompanied children 2–11 years old) Not Applicable Not Applicable Not Applicable
Child Discount Fares (Accompanied children 2–11 years old) 25% of the applicable adult fare 25% of the applicable adult fare Not Applicable
Infant Discount Fares (0–2 years old without a seat) 90% of the applicable adult fare 90% of the applicable adult fare 90% of the applicable adult fare

Seat selection

Seat selection fees range from US$15 to US$135 per passenger per sector.

Seat selection fees apply to regular and Extra Value seats for Economy Class Special and Saver fares and Extra Value seats for Economy Class Flex and Flex Plus fares.

Seat selection is free for regular seats when traveling on a Flex or Flex Plus fare, and for all seats across all fares, with the exception of Extra Legroom seats, after online check-in opens, 48 hours before flight departure.

More information can be found on the seat selection page.

Economy Class fares
Seat type Special and Saver Flex and Flex Plus
Regular US$15–US$35 Free
Preferred US$25–US$80 US$25–US$80
Twin US$35–US$110 US$35–US$110
Extra Legroom US$55–US$135 US$55–US$135

Beverage

Economy Class Business Class First Class
Economy Class customers may enjoy a range of complimentary drinks in flight, including wines and cocktails. You can purchase champagne for a fee of US$15 per bottle (200 ml).
Please visit economy class dining page for more information.
Business Class customers enjoy multiple courses and complimentary champagne and vintage wines, along with other cocktails and beverages.
Visit business class dining page for more information.
First Class customers enjoy a complete range of complimentary drinks, including cocktails, champagne, and vintage wines, except on flights to Saudi Arabia. First Class passengers may order multicourse meals and snacks from an extensive menu at any time, with just a call to the crew.
Stylish sundries include hot toast and cappuccino in the morning and Emirates’ range of premium specialty teas.
For more information, visit first class dining page

Skywards

Transferred Miles Purchase Miles
Skywards Miles can be transferred to another Emirates Skywards account at a cost of US$25 per 1,000 Miles. Miles can only be transferred if the receiving account has at least one earning activity. A minimum of 2,000 and a maximum of 25,000 Skywards Miles can be purchased every year, priced at US$40 per 1,000 Miles. The limit for purchasing Miles is 25,000 per calendar year.

Flight Rewards

Date Changes Refunds before travel All other changes (within program rules)
Flex Plus: Free
Flex: Free
Saver: US$25 per change, per person (fee waived for infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft.
Flex Plus: Free Flex: US$50 only within ticket and Miles validity (fee waived for infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft. Saver: US$75 only within ticket and Miles validity (fee waived for infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft. Flex Plus: Free
Flex: Free
Saver: US$25 per change, per person (fee waived for infants)

Airline Partner Flight Rewards

Date Changes Refunds before travel All other changes (within program rules)
US$25 per change, per person. Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft. US$75 only within ticket and Miles validity (fee waived for infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft. US$25. Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft.

Wi-Fi and Entertainment

Inflight Wi-Fi ICE OnDemand In-Seat Satellite Telephone Headset
Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just US$1 on all equipped aircraft. Complimentary in all cabins. For more information, visit in-flight entertainment page Complimentary in all cabins. For more information, visit in-flight entertainment page Complimentary in all cabins. For more information, visit in-flight entertainment page

Assistance Animals

Acceptance Grid Sector Pet in Cabin (PETC) Maximum PETC Permitted As Live Animal in Hold (AVIH)
Dubai/Canada/Dubai Seeing Eye/Guide Dogs One All Service Animals
Dubai/US/Dubai Seeing Eye/Guide Dogs No restrictions All Service Animals
Dubai/EU Not allowed Not allowed All Service Animals
EU/Dubai Seeing Eye/Guide Dogs One All Service Animals
Between EU/US (e.g. MXP/JFK/MXP) All Service Dogs No restrictions All Service Animals
All other Emirates sectors Not allowed Not allowed All Service Animals

marhaba Lounge Packages in Dubai

Packages and Services Description

Package Service Arrivals/Departures Package Inclusion Rate (per passenger) Additional (per passenger)
Silver Meet & Greet Service T3
  • Fast-track clearance through arrival formalities
  • Full escort
  • Luggage trolleys
  • Buggy car transfer priority throughout the terminal
  • Complimentary porterage services
  • Visa delivery at an additional charge
US$43.56
160 AED
(No information)
Family Meet & Greet Service T3
  • Fast-track clearance through arrival formalities
  • Full escort
  • Luggage trolleys
  • Buggy car transfer priority through the airport terminal
  • Complimentary porterage services
  • Visa delivery at an additional charge
  • Provision of baby stroller
US$95.92
350 AED (up to 4 passenger)
US$27.23
100 AED
marhaba Lounge (This option is applicable if “Family Meet and Assist” service is booked) T3 Relax in comfort and enjoy true Arabian hospitality at the marhaba Lounge, no matter which airline or class you’re flying. Located at the east end of Level 4 on the north side of the concourse, close to gate 230.
  • State-of-the-art PCs
  • Free Internet access
  • Free phone and fax services to local numbers
  • Laptop ports
  • Food court
  • Buggy cars are on call to take marhaba Lounge visitors directly to their departure gates (on request and in the areas where access is permitted by Civil Aviation Authorities).
US$27.23
100 AED
(No information)
Bronze Meet & Greet Service T3
  • Fast-track clearance through arrival formalities
  • Visa delivery at an additional charge
  • Luggage trolleys (upon request)
  • Buggy car transfer priority through the airport terminal (if required) (not available in Terminal 2)
US$27.23
100 AED
(No information)
Passenger Transfer Service (from Terminal 3 to Terminal 1/2/3) T3
  • Full escort on arrival
  • Assistance through Transfer Desk formalities
US$47.65
175 AED (first passenger)
US$42.20
155 AED (2nd passenger onwards)
Passenger Transfer Service with Ticket Handover (from Terminal 3 to Terminal 1/2/3 T3
  • Full escort on arrival and ticket handover
  • Assistance through Transfer Desk formalities without baggage transfers
  • Coach services arranged for transfers between terminals
US$43.56
160 AED (first passenger)
US$34.03
125 AED (2nd passenger onwards)
marhaba Lounge T3 Relax in comfort and enjoy true Arabian hospitality at the marhaba Lounge, no matter which airline or class you’re flying. Located at the east end of Level 4 on the north side of the concourse, close to gate 230.
  • State-of-the-art PCs
  • Free Internet access
  • Free phone and fax services to local numbers
  • Laptop ports
  • Food court
  • Buggy cars are on call to take marhaba Lounge visitors directly to their departure gates.
US$47.65
175 AED (per adult)
US$27.23
100 AED (per child)
Gold Meet & Greet Service T3
  • Full escort on arrival
  • Assistance through Transfer Desk formalities
US$88.48
325 AED (up to 4 passenger)
US$20.42
75 AED
Family transfer service from T3 to T2 T3
  • Full escort on arrival
  • Assistance through Transfer Desk formalities
US$88.48
325 AED (up to 4 passenger)
US$20.42
75 AED
Family transfer service from T3 to T3 T3
  • Full escort on arrival
  • Assistance through Transfer Desk formalities
US$88.48
325 AED (up to 4 passenger)
US$20.42
75 AED
Meet & Greet with Visa Cancellation T3
  • Guidance through airport clearance and related departure formalities
  • Assistance at check-in and escort through immigration formalities
  • Obtaining cancellation documents from the airport immigration counter
  • Escort through airport security
  • Immediate return of cancellation documents to your company representative at the departures area
(No information) (No information)
Local prepaid mobile sim card package (No information) (No information) US$13.34
49 AED
(No information)
Porterage Services (No information) (No information) US$6.81
25 AED
(No information)
Flower Bouquet (No information) (No information) US$32.67
120 AED
(No information)
Chauffer Service (No information) (No information) (No information) (No information)
Wheelchair (This service is available only with Gold, Silver, or Family service) (No information) (No information) 0 (No information)

Other Airlines

Optional service fees and products may differ on flights operated by our airline partners. For further details, please visit the operating carrier’s website.