Optional Services

Travel from the USA/Canada to the Emirates Network

Baggage Allowances and Rules

Baggage rules Economy Class Business Class First Class
Carry on Baggage Allowance One piece: either a handbag or laptop bag, that may not exceed length of 55, height of 38, width of 20 centimeters (length of 22, height of 15, width of 8 inches) and must weigh no more than 7 kilogram (15 pounds). Two pieces: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed length of 45, height of 35, width of 20 centimeters (length of 18, height of 14, width of 8 inches); the handbag may not exceed length of 55, height of 38, width of 20 centimeters (length of 22, height of 15, width of 8 inches); the garment bag can be no more than 20 centimeters (8 inches) thick when folded. The weight of each piece must not exceed 7 kilogram (15 pounds). Two pieces: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed length of 45, height of 35, width of 20 centimeters (length of 18, height of 14, width of 8 inches); the handbag may not exceed length of 55, height of 38, width of 20 centimeters (length of 22, height of 15, width of 8 inches); the garment bag can be no more than 20 centimeters (8 inches) thick when folded. The weight of each piece must not exceed 7 kilogram (15 pounds).
Carry on Baggage Allowances The following list applies to Economy, Business and First Class
First Checked Bag No Charge No Charge No Charge
Second Checked Bag No Charge No Charge No Charge
Allowable Dimensions Total dimensions (length + width + height) of each piece must not exceed 150 centimeters (59 inches).
For customers with two pieces of luggage, the total combined dimensions of both pieces should not exceed 300 centimeters (118 inches).
Total dimensions (length + width + height) of each piece must not exceed 150 centimeters (59 inches).
For customers with two pieces of luggage, the total combined dimensions of both pieces should not exceed 300 centimeters (118 inches).
Total dimensions (length + width + height) of each piece must not exceed 150 centimeters (59 inches).
For customers with two pieces of luggage, the total combined dimensions of both pieces should not exceed 300 centimeters (118 inches).
Maximum Weight Per Bag Two bags up to 23 kilogram (50 pounds) each Two bags of up to 32 kilogram (70 pounds) each Two bags of up to 32 kilogram (70 pounds) each
Excess Baggage Fees Purchase online = $158 USD
Purchase at airport = $175 USD (plus applicable taxes)
Purchase online = $158 USD
Purchase at airport = $175 USD (plus applicable taxes)
Purchase online = $158 USD
Purchase at airport = $175 USD (plus applicable taxes)
Checked Baggage FAQ’s The following list applies to Economy, Business and First Class

Child and Infant Fares

Fare types Economy Class Business Class First Class
Child Discount Fares (Unaccompanied children 2-11 years old) Not Applicable Not Applicable Not Applicable
Child Discount Fares (Accompanied children 2-11 years old) 25% of the applicable adult fare 25% of the applicable adult fare Not Applicable
Infant Discount Fares (0-2 years old without a seat) 90% of the applicable adult fare 90% of the applicable adult fare 90% of the applicable adult fare

Beverage

Economy Class Business Class First Class
Economy Class customers have a range of complimentary drinks in flight, including wines and cocktails. And for a fee, you can purchase champagne $15 USD per bottle (200ml).
Please visit economy class dining page for more information.
Business Class customers enjoy multiple courses and complimentary champagne and vintage wines, along with other cocktails and beverages.
Visit business class dining page for more information
First Class customers enjoy a complete range of complimentary drinks, including cocktails, champagne, and vintage wines, except on flights to Saudi Arabia. First Class passengers may order multicourse meals and snacks from an extensive menu at any time, with just a call to the crew.
Stylish sundries include hot toast and cappuccino in the morning and Emirates’ range of premium specialty teas.
For more information, visit first class dining page

Skywards

Transferred Miles Purchase Miles
Skywards Miles can be transferred online to another Emirates Skywards account at a cost of $25 USD per multiple of 1,000 Miles. Miles can only be transferred if the receiving account has at least one earning activity. Minimum of 2,000 and a maximum of 25,000 Skywards Miles can be purchased every year, priced at $40 USD for every 1,000 miles. The limit for purchasing Miles is 25,000 per calendar.

Flight Rewards

Date Changes Refunds before travel All other changes (within program rules)
Flex Plus: Free
Flex: Free
Saver: $25 USD per change, per person (Fee waived for Infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts.
Flex Plus: Free Flex: $50 USD only within ticket and Miles validity (Fee waived for Infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts. Saver: $75 USD only within ticket and Miles validity (Fee waived for Infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts. Flex Plus: Free
Flex: Free
Saver: $25 USD per change, per person (Fee waived for Infants)

Airline Partner Flight Rewards

Date Changes Refunds before travel All other changes (within program rules)
$25 USD per change, per person. Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts. $75 USD only within ticket and Miles validity (Fee waived for Infants). Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts. $25 USD. Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts.

Wi-Fi and Entertainment

Inflight Wi-Fi ICE OnDemand In Seat Satellite Telephone Headset
Wi-Fi in the Sky services may not be available over a number of countries, including China and India. Our service provider is working with regulatory authorities to extend coverage. You can get 10MB of data for free or buy 500MB for just $1 USD on all equipped aircrafts. Complimentary in all cabins. For more information visit in-flight entertainment page Complimentary in all cabins. For more information visit in-flight entertainment page Complimentary in all cabins. For more information visit in-flight entertainment page

Assistance Animals

Acceptance Grid Sector Pet in Cabin (PETC) Maximum PETC Permitted As Live Animal in Hold (AVIH)
Dubai/Canada/Dubai Seeing Eye/Guide Dogs One All Service Animals
Dubai/US/Dubai Seeing Eye/Guide Dogs No restrictions All Service Animals
Dubai/EU Not allowed Not allowed All Service Animals
EU/ Dubai Seeing Eye/Guide Dogs One All Service Animals
Between EU/US (e.g. MXP/JFK/MXP) All Service Dogs No restrictions All Service Animals
All other Emirates sectors Not allowed Not allowed All Service Animals

marhaba Lounge Packages in Dubai

Packages and Services Description

Package Service Arrivals/ Departures Package Inclusion Rate (per passenger) Additional (per passenger)
Silver Meet & Greet Service T3
  • Fast track clearance through all arrival formalities
  • Full escort
  • Hand baggage trolleys
  • Buggy car transfer priority throughout the terminal
  • Complimentary Porterage services
  • Visa delivery at an additional charge
$43.56 USD
160 AED
(No information)
Family Meet & Greet Service T3
  • Fast track clearance through all arrival formalities
  • Full escort
  • Hand baggage trolleys
  • Buggy car transfer priority through the airport terminal
  • Complimentary Porterage services
  • Visa delivery at an additional charge
  • Provision of baby stroller
$95.92 USD
350 AED (up to 4 passenger)
$27.23 USD
100 AED
marhaba 4 hrs Lounge (This option is applicable if “Family Meet and Assist” service is booked) T3 Relax in comfort and enjoy true Arabian hospitality at the marhaba Lounge, no matter which airline or class you’re flying. Located at the east end of Level 4 on the north side of the concourse, close to gate 230.
  • State-of-the-art PCs
  • Free Internet access
  • Free phone and fax services to local numbers
  • Laptop ports
  • Food Court
  • Buggy cars are on call to take marhaba Lounge visitors directly to their departure gate (on request and in the areas where the access is permitted by Civil Aviation Authorities).
$27.23 USD
100 AED
(No information)
Bronze Meet & Greet Service T3
  • Fast track clearance through all arrival formalities
  • Visa delivery with an additional charge
  • Hand baggage trolleys (upon request)
  • Buggy car transfer priority through the airport terminal (if required) (not available in Terminal 2)
$27.23 USD
100 AED
(No information)
Passenger Transfer Service (from Terminal 3-Terminal 1/2/3) T3
  • Full escort on arrivals
  • Assistance through Transfer Desk formalities
$47.65 USD
175 AED (first passenger)
$42.20 USD
155 AED (2nd passenger onwards)
Passenger Transfer Service with Ticket Handover (from Terminal 3-Terminal 1/2/3 T3
  • Full escort on arrivals and handover tickets
  • Assistance through Transfer Desk formalities without baggage transfers
  • For Transfer between terminals coach services will be arranged
$43.56 USD
160 AED (first passenger)
$34.03 USD
125 AED (2nd passenger onwards)
marhaba Lounge T3 Relax in comfort and enjoy true Arabian hospitality at the marhaba Lounge, no matter which airline or class you’re flying. Located at the east end of Level 4 on the north side of the concourse, close to gate 230.
  • State-of-the-art PCs
  • Free Internet access
  • Free phone and fax services to local numbers
  • Laptop ports
  • Food Court
  • Buggy cars are on call to take marhaba Lounge visitors directly to their departure gate.
$47.65 USD
175 AED (per adult)
$27.23 USD
100 AED (per child)
Gold Meet & Greet Service T3
  • Full escort on arrivals
  • Assistance through Transfer Desk formalities
$88.48 USD
325 AED (up to 4 passenger)
$20.42 USD
75 AED
Family transfer service from T3 to T2 T3
  • Full escort on arrivals
  • Assistance through Transfer Desk formalities
$88.48 USD
325 AED (up to 4 passenger)
$20.42 USD
75 AED
Family transfer service from T3 to T3 T3
  • Full escort on arrivals
  • Assistance through Transfer Desk formalities
$88.48 USD
325 AED (up to 4 passenger)
$20.42 USD
75 AED
Meet & Greet with Visa Cancellation T3
  • Guidance through airport clearance and related departure formalities
  • Assistance at check in and escort through immigration formalities
  • Obtaining the cancellation document from the imigrationcounter at the airport
  • Escort through airport security
  • Immediate return of the cancellation document to your company representative at the departures area
(No information) (No information)
Local prepaid mobile sim card package (No information) (No information) $13.34 USD
49 AED
(No information)
Porterage Services (No information) (No information) $6.81 USD
25 AED
(No information)
Flower Bouquet (No information) (No information) $32.67 USD
120 AED
(No information)
Chauffer Service (No information) (No information) (No information) (No information)
Wheel chair (This service is applicable only if Gold or Silver or Family service is selected) (No information) (No information) 0 (No information)

Other Airlines

Optional service fees and products may differ on flights operated by our airline partners. For further details, please visit the operating carrier’s website.