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Request Refund

Use this form to request a refund for Emirates flights.

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You can use this form to request a refund for any ticket purchased from Emirates, including tickets purchased at one of our contact centers. You shouldn’t use this form to find out more about cancellation charges or how much of a ticket may be refunded. Once you’ve submitted this form, your booking will be canceled.

Please use English characters only, and avoid using characters such as &, <, >, "", [, ], +, =, `, |, \. Please avoid using characters and symbols such as the and or double prime symbols; the less-than and greater-than symbols; the left and right brackets; the plus and equals signs; the backtick or backslash marks; or the vertical bar character.

Tickets booked through a travel agent

If a travel agent booked your ticket, please contact that travel agent for a refund.

Tickets booked through emirates.com

If you purchased your ticket online on emirates.com, please log in to Manage Your Booking to request a refund of your ticket. The refund amount you’re due is outlined in the fare conditions given to you when you made the booking. If you purchased your ticket online at emirates.com, your fare conditions will be attached to the booking confirmation email sent to you.

Tickets booked through Skyscanner or easyJet

If you are looking to refund a booking made directly on Skyscanner or easyJet, please select emirates.com under the Payment section.

Form checklist

Form checklist

Personal information

Personal information

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Booking information

Booking information

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

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Refund type

Refund type

What the refund type do you require?

Any refund will be processed according to the fare conditions provided at the time of purchase. If refund fees apply, the applicable fees will be deducted from any refund. If the ticket is nonrefundable, only the unused refundable taxes will be refunded.

Any refund will be processed according to the fare conditions provided at the time of purchase. In some cases, partially used tickets are nonrefundable.

For partially used tickets that are refundable, if refund fees apply, the applicable fee will be deducted from any refund. In addition, you may receive a refund for the unused part of your ticket, to be calculated in accordance with the Fare Conditions of your ticket.

Your request will be verified by our Refunds team and any refund will be processed once you click Submit.

If you purchased your ticket with Skywards Miles or Business Rewards Miles, any applicable taxes will be refunded back to you. Refunds are not applicable for partially used tickets purchased with Skywards Miles or Business Rewards Miles or Emirates Skywards® tickets purchased with a combination of cash and Miles. To have your Skywards Miles or Business Rewards Miles credited back to your account (provided they have not expired), please contact your local Emirates office to pay the cancellation fee applicable to your ticket.

Use this option only if you're requesting a refund for the deposit paid for a UAE visa that was processed by an Emirates office. The passenger must have already exited the UAE. Provide the EMD receipt number issued by the Emirates office that appears on the visa deposit receipt. This option should not be used for UAE visas processed through emirates.com and VFS Global partners. Please note that the fee paid for processing the visa is nonrefundable.

Use this option if we had to change your seat for operational, safety or security reasons and we were unable to seat you in a suitable alternative in line with our refund eligibility criteria. You can use this refund form only after all of the flights in your booking have been flown. Please enter only the "EMD Receipt" number, and not the e-ticket number, in order to avoid any problems with your request.





Charges will be refunded only if service is not delivered.

Lounge fees are eligible for refund only if lounge service was not provided by Emirates.

In the event of the death of the passenger or a close family member, Emirates may waive cancellation fees when refunding a ticket. If you believe you are eligible to have these fees waived, please complete this section.

Note: Waivers will only be provided if the Fare Conditions of your ticket permit them; Emirates will not be able to consider waivers if they are not available under the Fare Conditions of your ticket. Supporting documents, which are required for all waiver requests, will be requested after this form is submitted. Please have the appropriate documents available before submitting your request.

If the itinerary on your ticket originates from the USA, you have requested cancellation of your ticketed reservation using this form within 24 hours of the booking being made, and the first travel date on your ticket is more than 7 days in the future, a full refund of your ticket will be processed without applying cancellation conditions. Date changes are subject to the applicable fare conditions
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Select reason for refund.
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Please select this flight if you are requesting a refund due to a disrupted flight.
Select this option if you paid for advance seat selection and have been involuntarily transferred to another flight. If you're going to travel on your rebooked flight and we could not guarantee your seat reservation in accordance with our terms, you should submit an advance seat selection refund request after you have completed your flight.
In the event of the death of the passenger or a close family member, Emirates may waive cancellation fees when refunding a ticket. In the event of the death of the passenger or close family member, Emirates may waive applicable cancellation fees when refunding a ticket. If you believe you are eligible to have these fees waived, please complete this section.
If the itinerary on your ticket originates from the USA, you have requested cancellation of your ticketed reservation using this form within 24 hours of the booking being made, and the first travel date on your ticket is more than seven days in the future, a full refund of your ticket will be made regardless of any cancellation conditions. Any date changes requested are subject to applicable fare conditions. You will need to submit the flight ticket for refund before you can claim a refund for your seat selection fee.
Please select this option if you paid for advance seat reservation and have been assigned a different seat.
Please use the Comments section to add any information that could help us process your request. Please note that as per our terms and conditions, you may only claim a refund for not being seated together if all advance seat reservations are on the same booking.
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Attachments

Attachments

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Payment

Payment

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Comments

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