Refund Request | Submit a form for your request | Help

Refund Guidance due to reduced flight schedules

If your flight has been cancelled or you choose not to travel on a flight currently booked between 28 February until and including 15 April, you can request a refund without any fees. If your trip includes multiple legs, you can request a refund without any fees for any unused part of the journey – i.e. onward travel via Dubai. You can also request a refund for any additional services you purchased for the unused part of the journey such as paid seat selection, extra baggage allowance and other optional services. To process your refund, please fill out the form below if you booked directly with Emirates; alternatively, if you booked via a travel agent, please contact them to process your refund. Please do not try to refund your flight via Manage My Booking as this may show cancellation fees.

Important Information

You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.

You may use this form for the refund of taxes if applicable, after completing your journey to avoid the cancellation of the unused portion of your journey.

If your ticket is issued by a travel agent, please contact the agent for a refund.

If you are resigned staff, you can request a refund by completing our form.

Form checklist

I understand the fare conditions for my Emirates ticket or the service as advised at the time of purchase.

I understand that by requesting a refund my entire booking will be cancelled.

I understand that by requesting a refund, any expired Skywards Miles I used to pay for my ticket won't be credited back to my account except if my travel was impacted due to COVID-19. This refund will be carried out at Skywards’ discretion.

I understand that I will not be able to reverse the process once I have submitted this request.

I understand that this form should not be used to inquire about the cancellation charges or the amount that would be refunded. Once you have submitted this form, your reservation will be canceled.

Booking information

Personal information

Your personal details

First name

Last name

Confirm email

Customer contact info details

Area code

Phone Number

Emirates Skywards number (Optional)

Business Rewards Number (Optional)

Refund type

What type of refund are you requesting?

Cancellation fee waiver

In the event of death of the passenger or close family member, we may waive applicable cancellation fees when refunding ticket. If you believe you are eligible for this fee waiver, please complete this form.

Note: We can only waive your fees if permitted by the Fare Conditions of your ticket. You will need to submit supporting documents along with the completed form. Please have the appropriate documents on hand before submitting your request.

Death of passenger or family member

Free cancellation within 24 hours of booking in accordance with US Department of Transportation regulations

Attachments

Please upload documents relevant to your request.

Drag and drop your files to upload or

Ticket/EMD details

Ticket or EMD details

If you have made changes to your ticket/EMD (reissued), kindly enter your latest ticket/EMD number.

Ticket or document number

Name of passenger

Payment Information

Payment

How did you pay?

Comments

Add comments

I confirm that all the details I have entered are correct.

If the information updated is incorrect, it could impact your travel plans or delay your refund. For more information on how we store and use your personal data, please see our privacy policy(Opens link in the same tab).

Request a refund

Important Information

Form checklist

Booking information

Your personal details

Refund type

Attachments

Ticket or EMD details

Payment

Comments