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HELP
Request a refund
Complete our form to request a refund for flights or related services, such as lounge access or excess baggage.
Refund Guidance due to reduced flight schedules
If your flight has been cancelled or you choose not to travel on a flight currently booked between 28 February until and including 31 March, you can request a refund without any fees. If your trip includes multiple legs, you can request a refund without any fees for any unused part of the journey – i.e. onward travel via Dubai. To process your refund, please fill out the form below If you booked directly with Emirates (you will need to complete a separate form for each passenger using the ticket number which starts with 176 and can be found in the top right hand corner of the ticket sent when you booked). Alternatively, if you booked via a travel agent, please contact them to process your refund. Please do not try to refund your flight via Manage My Booking as this may show cancellation fees.
Important Information
You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.
You may use this form for the refund of taxes if applicable, after completing your journey to avoid the cancellation of the unused portion of your journey.
If your ticket is issued by a travel agent, please contact the agent for a refund.
If you are resigned staff, you can request a refund by completing our form.
If the information updated is incorrect, it could impact your travel plans or delay your refund.
For more information on how we store and use your personal data, please see our privacy policy(Opens link in the same tab).
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