Automatic Refund Terms & Conditions

You’ve been redirected to this page because your itinerary has been affected by a cancellation, delay, or change, and you have chosen not to accept the alternative travel arrangements offered.

Please review the information below before submitting this form.

You may be eligible for a full refund with no refund charges if:

1. your flight has been cancelled, and you choose not to travel;
2. your itinerary is significantly delayed or changed under U.S. Department of Transportation (DOT) refund rules and you choose not to travel; or
3. Under our applicable waiver policy, a flight in your revised itinerary is changed to depart more than 2 hours later  than its original departure time, or a change to flight times creates a missed connection on the same booking

If your booking qualifies under U.S. DOT refund rules or our waiver policy, we will refund the eligible fare and taxes to your original form of payment. For bookings covered by U.S. DOT refund rules, once you select Submit, no separate refund request is required and any refund due under those rules will be processed automatically.

If your booking does not meet the conditions for a full refund without refund charges, your ticket and fare rules will apply. Any applicable refund charges may be deducted before the refund is issued.

By selecting Submit, you confirm that:

1. the entire booking for all passengers will be cancelled;
2. all unused flights, including onward or return flights, will be cancelled;
3. for bookings covered by U.S. DOT refund rules, eligible unused paid services linked to the cancelled flights, such as paid seats or baggage, will be cancelled and refunded where required;
4. refunds will be made to the original form of payment. For bookings covered by U.S. DOT refund rules, refunds will be issued within 7 business days for credit card purchases and within 20 calendar days for other payment methods; and
5. if you decide to travel later, you will need to make a new booking and the fare available at that time will apply.

Once you select Submit, the refund process is automated and cannot be reversed.

If not all passengers in the booking wish to cancel, or if you would like to discuss other travel options, please contact us before selecting Submit.

If your ticket was issued by another airline or travel agent, please contact them directly, as they may need to process your refund.