Important:Worldwide travel requirements
Travel advisory
Disruption advice
How will I be notified if my flight is delayed or canceled?
If your flight is delayed or canceled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage Your Booking.
Related questions
- Will I be rebooked for disrupted flights and any onward connections?
- Will you rebook me on another airline?
- Will my disrupted flights and any onward connections be rebooked right away?
- If the rebooked flights don’t suit my schedule, can I rebook another date and time or cancel the itinerary?
- Can I refund my unused/partially used ticket in case of flight disruptions or irregularities?
- Am I entitled to hotel accommodations if I have a long layover due to rebooking?
- How and when will I get my refund?
- If I don’t want to travel during severe weather conditions, what are my options?
- If my flight is disrupted and my baggage does not arrive with me, how will I get my luggage?
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