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Your safety is our highest priority

As routes slowly open and we take to the skies once more, you can feel confident about your well-being when you fly with us. Find out about the measures we’re taking to protect you at every step of your journey.

  • Travel safely from door to door

    Follow the journey through our enhanced safety and disinfection measures at the airport and on your flight. Your health and safety come first, all the way to your destination.
  • Take a breath of fresh air

    Find out how the cabin air stays clean and fresh throughout your flight. Advanced HEPA filters remove 99.97% of viruses, germs and allergens.

When to wear a mask

You must wear a mask throughout Dubai International airport, during boarding, throughout your flight, and as you leave the aircraft.

There are exceptions for children under 6 years old and customers who have certain medical conditions. If for medical reasons you’re unable to wear a mask throughout your entire journey, you need to complete a Medical Information Form (MEDIF) before your flight.

This applies to:

Customers with the following cognitive, intellectual or sensory conditions:

  • Parkinson's disease
  • Alzheimer’s disease
  • Dementia
  • Hydrocephalus
  • Down syndrome
  • Developmental delay
  • Autism spectrum condition

Customers who require supplemental oxygen or have the following respiratory conditions:

  • Chronic obstructive pulmonary disease (COPD)
  • Heart failure
  • Cystic fibrosis
  • Asthma
What to expect on your Emirates journey

Before You Fly

We’re offering Chauffeur-drive in nearly all our current destinations. We’ll continue to get back on the road as soon as we can. You can check our Chauffeur-drive service availability here. 

In Dubai, your driver will be wearing a mask and gloves, and you will need to wear a mask when you enter the vehicle. You may also need to wear gloves depending on the regulations in your destination. We can offer these if you don’t have your own, and we also have hand sanitizer in the car.

To keep a safe distance between our driver and passengers, you will need to sit in the back seats and we’re limiting the number of people in each car. 

The car is completely cleaned and disinfected from the start of every driver’s duty. And the interior is sanitized after every trip, including buckles, handles, buttons, switches and blinds. 

Check-in

When you enter Emirates Terminal 3 in Dubai you’ll need to wear a face mask. You don’t have to wear gloves, but it is recommended. 

Only people who are traveling can enter the airport, unless you have a disability and need assistance to travel. 

You’ll pass through a thermal scanner that looks similar to the metal detectors at airport security. Then we’ll give you a complimentary travel hygiene kit containing gloves, a face mask, antibacterial wipes and a hand sanitizer. 

Our check-in desks have been fitted with protective antimicrobial screens. And we’ve added spacing stickers on the floor to help everyone maintain a safe distance in the line. 

Emirates Lounge

Our Business Class Lounge on Concourse B at Dubai International airport is open for First Class, Business Class and eligible Emirates Skywards customers. Our other lounges in Dubai and around the world remain closed for the time being.

We’ve modified our lounge services to maintain strict hygiene levels and to reduce contact. Everyone in the lounge must wear a face mask except while eating or drinking.

To maintain social distancing there are spaced floor markers in the entrance, and we’ve reduced the number of people able to enter the lounge. Our chairs and tables are spaced further apart and are thoroughly sanitized after each use.

First Class customers can order from our contactless menu by scanning a QR code with their phone. Our Moët & Chandon champagne bar is open exclusively for First Class customers. Business Class customers can enjoy a buffet served by our team.

Cleaning teams sanitize the washrooms after each use and frequently sanitize common touchpoints. In our showers, we provide hygienically packed towels and mats. You can also visit the Timeless Spa at Dubai International Airport Hotel where a complimentary 15 minute treatment is available if you are eligible.

We sanitize our recliner seats in the quiet areas after each use and we’ve removed the blankets and pillows. We’ve also removed the newspapers and magazines for now. We are offering some business services, however our shoe shine service and children’s area remain closed until further notice.

Boarding

At the boarding gate, we’ve introduced measures to maintain social distancing in our seating areas, and dots on the floor help everyone to keep a safe distance in the lines approaching the gate.

Our team will be wearing full personal protective equipment (PPE) as they welcome you on the flight. We’re boarding the aircraft in smaller groups from the last row to the first, and our boarding gate areas are deep cleaned once everyone is on the flight. 

You will need to keep your mask on at all times in the airport, during boarding and on board.  

On your flight

When you arrive on board, all our cabin crew will be in full personal protective equipment (PPE). You will need to wear your mask at all times throughout the flight, except when eating or drinking. Depending on the regulations in your destination you may also need to wear gloves or other PPE. 

If you’re flying into Dubai, we’ll give you a hygiene kit on board containing a mask, gloves, hand sanitizer and antibacterial wipes.

It’s our top priority to maintain strict levels of hygiene on board. So we’ve currently modified some of our services. You can check all our current services here.

We’re taking every precaution to mitigate the contact in the cabin, including closing our social areas. We’re following all the guidance from the health and aviation authorities along with our additional safety measures to reduce the risk of infection on board. This includes our modified services, enhanced cleaning and disinfecting, and ensuring everyone wears PPE.  

The cabin air is constantly cleaned with advanced HEPA air filters as powerful as the ones used in hospitals. Watch our video to see how it works.

Our lavatories are frequently disinfected. And if the flight is longer than 1 hour 30 minutes, we’re adding an extra member of our cabin crew dedicated to cleaning the lavatories. Before every trip, all our aircraft go through an enhanced cleaning and disinfection process.

Connecting in Dubai

If you have a connecting flight in Dubai, you will need to keep your mask on through the airport. You don’t have to wear gloves, but it is recommended. You’ll pass through a thermal scanner before you enter the connections area. 

All our transfer desks have been fitted with protective antimicrobial screens and all the airport teams will be in personal protective equipment (PPE). Stickers on the floor help everyone to keep a safe distance in lines, and we’ve spaced the seats in our waiting areas. We’ll give you a travel hygiene kit at the connections desk if you need one. 

Regulations in your destination

Check the specific safety measures in place in your destination so you can prepare for your journey. Find out what the requirements are on board and the health checks you can expect at the airport. 

Check the safety measures in your destination