Special assistance and requests

Special assistance

What are the ticketing rules for child and infant passengers on Emirates?

Infants under 2 years

Tickets for infants traveling on the parent’s lap or in a bassinet are discounted from the full adult fare. When booking online, a request for a bassinet can be made in the Passenger Details section.

Infants less than 7 days old will be allowed on board only in the case of travel for emergency medical reasons (in incubators) or if the mother is traveling on compassionate grounds.

Children in car seats (6–36 months)*

Children 6–36 months of age may travel in car seats as long as a separate seat is purchased for the child. Car seats can be used at any stage of the flight, including take-off and landing. The car seat must be the forward-facing type only and one that can be secured to the seat by the use of the lap seatbelt and does not require a shoulder harness (3-point seatbelt) as for car vehicles. Airport Services will approve the infant car seat for use on board at check-in.

Children 2–11 years

Tickets for children traveling in a separate seat are also discounted from the full adult fare.

Please note: The Emirates Unaccompanied Minor service is not available in conjunction with a discounted child ticket—a full adult fare must be purchased.

Please contact your local Emirates office to book an unaccompanied minor.

Children traveling in different class from the parents

Children under 8 years of age traveling in a different cabin class from their parents are considered unaccompanied minors and must pay the full adult fare. When there are children both over and under the age of 8 traveling together with their parents in a different cabin class, then all the children are considered unaccompanied minors and the adult fare would be applicable for all. Passengers are reminded that visits between cabins should be kept to a minimum.

IMPORTANT: New information concerning infant bookings

Any person 2 years or older must occupy a seat when traveling on Emirates. Therefore, any infant who reaches the age of 2 after the commencement of the journey must pay the applicable child fare and is required to occupy a seat for that part of the journey.

  • Where a passenger travels as an infant on the outward journey and as a child on the onward/return journey, applicable infant fare will apply for the outward journey and child fare for the onward/return flights. This cannot be booked online and should be booked through your local Emirates office.

  • Where a passenger is an infant but is 2 years or older on travel date at point of origin, the applicable child fare will apply for entire journey.

If the above has not been done at the booking or ticketing stage, then check-in staff will arrange this at the airport on departure.

If seats are not available at the ticketing or check-in stage, the adult and child passengers will be booked together on alternate flights, subject to availability.

Should travel plans change while en route and an infant turn 2 years old after travel has commenced, the unused coupon(s) will be reissued at the applicable child fare for the rest of the trip and a seat will be booked for all remaining flights.

IMPORTANT: Conditions of travel to Canada

Parents traveling to Canada with a child under 18 years old are strongly advised to hold documentation showing that the child is theirs. Parents who are separated or divorced are also advised to keep legal and other relevant documents in order to clarify custody rights.

Children traveling to Canada alone or with adults who don't have legal custody of them are strongly advised to hold a letter of travel consent signed by a legal guardian or parent with legal custody. This letter should include:

a. Authorization to travel,
b. Destination in Canada and length of stay, and
c. Signor’s address and telephone details.

* Two infants may fly with two accompanying adults if suitable seating and oxygen masks are available.

Two infants with one accompanying adult may travel if the second infant is over 12 months and is able to sit in a seat with a seat belt, or is over 6 months and restrained. The second infant will travel at the applicable child fare rather than the infant fare. Three infants can travel with two adults if each adult watches over an infant during take-off and landing and if the third infant either is over 12 months and able to sit in a seat with a seatbelt, or is over 6 months and is restrained. A child fare will apply to the third infant.

If this is not possible, the third infant must have an escort. For escort charges and arrangements, please contact your local Emirates office or travel agent.