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Complaint

You can use this form to submit feedback on your experience with Emirates.

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We’re sorry to hear that you aren’t satisfied with your Emirates experience.

If you have a complaint about a flight you recently took with us, please use the form on this page to let us know. If you’d like to request a refund of seat selection fees, please submit a refund request form.

If you need to speak to somebody about an upcoming flight, the best way for us to help you is to talk to you.

With a phone conversation, we can help you right away and get the issue addressed in real time. Please call your local Emirates office number; you can contact us in most of our destination cities.

Personal information

Personal information

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Feedback details

Feedback details

Entry 1
All complaints
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You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

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Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

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All travel classes
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  Current location
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Please check your airport or city

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  Current location
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Please check your airport or city

{0} to {1}
Departure date
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A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 2
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 3
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 4
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 5
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 6
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 7
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

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