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Complaint

You can use this form to submit feedback on your experience with Emirates.

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We’re sorry to hear that you aren’t satisfied with your Emirates experience.

If you have a complaint about a flight you recently took with us, please use the form on this page to let us know. If you’d like to request a refund of seat selection fees, please submit a refund request form.

If you need to speak to somebody about an upcoming flight, the best way for us to help you is to talk to you. With a phone conversation, we can help you right away and get the issue addressed in real time. Please contact your local Emirates office number, you can contact us in most of our destinations.

If we changed your purchased seat for operational, safety or security reasons and were unable to seat you in a suitable alternative in line with our refund eligibility criteria. Please request a refund after completing all the flights in your booking.
Personal information

Personal information

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Feedback details

Feedback details

Entry 1
All complaints
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You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

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Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

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All travel classes
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  Current location
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Please check your airport or city

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  Current location
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Please check your airport or city

{0} to {1}
Departure date
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A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

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Attachments

3000 characters left

Entry 2
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 3
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 4
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 5
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 6
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

Entry 7
All complaints
  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

  • Required field

Your ticket number is a 13-character number that can be found near the top of your ticket on the right-hand side. Emirates-issued tickets normally have a number starting with 176.

  • Required field
  • Required field
All travel classes
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
  All locations
  Current location
  Recent searches
No results found

Please check your airport or city

{0} to {1}
Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field

A Property Irregularity Report (PIR) number is a unique code that helps us trace your delayed or damaged baggage. It is a combination of 10 letters and numbers that can be found above your name on your PIR receipt.

  • Required field
Attachments

3000 characters left

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