Experience
Take advantage of our smart technology to enjoy a smooth, simple and safe journey through Dubai International and on board.
Control your trip from the palm of your hand with the Emirates App. Plan, book and manage your entire trip in the app.
Download a mobile boarding pass to show at the airport. You can also see the menu for your flight, get travel notifications, create your entertainment playlist and more. Store your details in the app so it’s easy to book your next trip.
Make the most of your time and let the check-in agents come to you, wherever you are in Dubai. Our agents will complete check-in at your home, hotel or office and take your bags to the flight. With everything completed, you can enjoy the rest of your day and breeze through the airport later.
Book and travel in First Class to enjoy complimentary Home Check‑in. Our complimentary Home Check-in service applies to full-fare First Class tickets. If you’ve bought your tickets using Skywards Miles or upgraded your ticket with cash or Miles, you’ll need to book our paid Home Check-in service.
Start a chat and ask our team for help with your trip. They’ll guide you to the information you need, or transfer you to a consultant.
As we’re currently experiencing a high number of chat requests, please call us if you need immediate assistance.
It’s easy and quick to check in for your flight using our self check-in kiosks.
Follow the steps on the touchscreen to complete the whole process. You can use biometric facial recognition to retrieve your booking, as well as operate the contactless kiosk using your mobile phone. You can view your itinerary, choose your seat and add your Emirates Skywards number at the same time.
If you’ve already checked in online, use self-service baggage drop to check in your bags.
There are no more printed boarding passes when you check in at Dubai International. Instead, we’ll send a mobile boarding pass to your email address or through an SMS link.
Open it up and present it on your phone through the airport, just like a paper boarding pass.
You can also download your mobile boarding pass from our self check-in kiosks and when you check in online.
It’s even easier and faster to travel through Dubai International airport when you register for biometrics. All it takes is a quick selfie on the Emirates App to match with your passport. Then you can check in, clear immigration, enter our Concourse B lounge and board your flights simply by facial recognition.
Registration on the Emirates App is currently available for Emirates Skywards members. If you’re not a member, join now.
You can also register for biometrics with a quick photo at our check-in desks at Dubai International.
Visit our Dining pages to see what’s being served on your upcoming flight.
You can also browse through the menu in the Emirates App before you fly and open an offline version when you’re on board.
On board, you can check the contactless version of the menu through our OnAir Wi-Fi network. There’s no need to buy a Wi-Fi package – simply connect your device to the OnAir Wi-Fi network and open the portal in your browser. Scroll down to choose the menu for your travel class.
Make the most of your time and create your entertainment playlist in the Emirates App before you board. You can browse through thousands of movies, TV shows and albums and add them to your favorites.
Once you’re on board, sync your playlist with your TV and you’re ready to press play on your favorite entertainment.
Download The Emirates App from the App Store or Google Play store to start creating your ice playlist.
Use the baggage tracker in the Emirates App to see where your bags are at every step of the journey.
You can follow your bag from check-in to loading on the aircraft, while it’s being transferred to a connecting flight, and see when it has arrived at your destination. Check the baggage belt number when your bags are ready to collect. And in the unlikely event it gets delayed, the tracker will give you a reference number (called a PIR) and tell you everything we’re doing to help.
If you don’t have the app, you can use the delayed or damaged baggage tracker on our website.
Enjoy a smooth connection to your next flight. Use our self check-in kiosks to view your itinerary, change your seat on the flight, and send a mobile boarding pass to your email to present on your phone at the airport, or print one out. You can also get directions to your departure gate, all without having to visit our desks.
Book an airport transfer online and relax knowing that your car is waiting for you when you arrive. Choose a transfer with our partner CarTrawler, including larger vehicles for groups and families, and compare prices. You can also book driver meet and greet options.