Rules and notices
This notice is required by EC Regulation 261/2004 of the European Parliament and of the Council of the European Union dated February 11, 2004 and informs you of your rights should your flight be subjected to a long delay.
If we reasonably expect your flight to be subject to a long delay you will be entitled to certain Available Assistance and Benefits, provided that you meet the Eligibility Criteria.
You will be entitled to the Available Assistance and Benefits described below if:
Traveling pursuant to a frequent flyer program or as part of a package holiday will not be treated as traveling free of any charge for the purposes of this notice.
If you meet the Eligibility Criteria, you will be entitled to the following benefits:
Provision of the assistance described above will be free of charge. You will be entitled to such assistance only to the extent that we reasonably expect its provision would not cause delay.
If the delay lasts five hours or more and you decide not to travel on the delayed flight we will reimburse the fare paid for your ticket for the part of carriage not used, and for those parts of the carriage used if, as a result of the delay, the delayed flight no longer serves any purpose in relation to your original travel plans, and, when relevant, we will carry you to the first point of departure in your contract of carriage on the earliest flight with suitable space available.
If you notify us that you wish to exercise this option, any right to Available Assistance will cease from receipt by us of such notification.
Reimbursement is due within seven days. Payment is subject to completion of all reasonably necessary formalities such as, but not limited to, satisfactory identification of the party entitled to the reimbursement and return of unused tickets/coupons.
The right to reimbursement will also apply if your flight forms part of a package, except where such right arises under Directive 90/314/EC.
You may be entitled to compensation where you are delayed at your final destination by more than three hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures).
The levels of compensation are specified as follows:
Compensation will be reduced by 50% if any re-routing offered to your final destination results in a scheduled arrival time which does not exceed the scheduled arrival time of the original flight by:
If, whether as a result of long delay or for any other reason such as, but not limited to, substitution of an aircraft with a smaller passenger cabin, you are placed in a class lower than that for which your ticket was purchased while you are being re-routed, you will be entitled to reimbursement as follows:
This notice does not give you any additional contractual rights.
You can contact directly our customer relation department through our web site www.emirates.com/feedback to make a claim.
Alternatively through email to: firstname.lastname@example.org