Refund Request | Submit a form for your request

Important Information

You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.

You may use this form for the refund of taxes if applicable, after completing your journey to avoid the cancellation of the unused portion of your journey.

If your ticket is issued by a travel agent, please contact the agent for a refund.

If you are resigned staff, you can request a refund by completing our form.

Form checklist

I understand the fare conditions for my Emirates ticket or the service as advised at the time of purchase.

I understand that by requesting a refund my entire booking will be cancelled.

I understand that by requesting a refund, any expired Skywards Miles I used to pay for my ticket won't be credited back to my account except if my travel was impacted due to COVID-19. This refund will be carried out at Skywards’ discretion.

I understand that I will not be able to reverse the process once I have submitted this request.

Booking information

Personal information

Your personal details

First name

Last name

Confirm email

Customer contact info details

Area code

Phone Number

Emirates Skywards number (Optional)

Business Rewards Number (Optional)

Refund type

What type of refund are you requesting?

Cancellation fee waiver

In the event of death of the passenger or close family member, we may waive applicable cancellation fees when refunding ticket. If you believe you are eligible for this fee waiver, please complete this form.

Note: We can only waive your fees if permitted by the Fare Conditions of your ticket. You will need to submit supporting documents along with the completed form. Please have the appropriate documents on hand before submitting your request.

Death of passenger or family member

Free cancellation within 24 hours of booking in accordance with US Department of Transportation regulations

Ticket/EMD details

Ticket or EMD details

Ticket or document number

Name of passenger

Payment Information

Payment

How did you pay?

Comments

Add comments

I confirm that all the details I have entered are correct.

For more information on how we store and use your personal data, please see our privacy policy(Opens link in the same tab).

Request a refund