Delayed or damaged baggage

Check the details and status of your baggage

To display information about your delayed bag, please enter your 10-character file reference number (PIR) and last name and click Submit. 

Check the details and status of the baggage

Related questions

What should I do if my baggage is delayed?

If you can’t find your baggage at the airport terminal, the first step is to go to the baggage services desk. You can usually find the baggage services desk in the Arrivals hall near the baggage claim area.

There, you will need to fill out a report. This report will have a unique reference number, which helps us trace your baggage as quickly and efficiently as possible. The more information you can give us about your baggage—color, make, identifying marks, and more—the better.

Enter your reference number into our online baggage tracker. We’ll give you a number you can call to track your baggage, which you can also use to change your details or delivery address if necessary.

Once you’ve completed the report, you don’t need to do anything else. We’ll be working hard to reunite you with your bags and we'll be in touch once we find them.

 

What happens next?

We work hard to reunite you with your baggage; the majority of delayed items are returned to passengers within three days.

If you haven’t received your baggage within three days, you’ll need to complete a Baggage Inventory form (opens PDF in a new tab). This form will allow us to update your file with more details to help us find your bag; it will be given to you at the airport when you report your delayed bags.

To begin this process, you’ll need to send the following documents to the email address on the form:

  • Your completed Baggage Inventory
  • A copy of your photo ID
  • Copies of receipts for any clothes you’ve bought as a result of your baggage being delayed, if you have them Receipts for any items in the bag (such as a receipt for a wedding dress)
  • Your excess baggage receipt, if you carried baggage beyond our standard allowance

At this stage, we recommend you register a claim with your travel insurance as well.

Once we’ve found your baggage and it’s been cleared by customs, we aim to return your items within four hours (distance permitting); we’ll be in touch immediately to arrange a delivery time that suits you.

If you traveled internationally, you might need to complete a local customs declaration form. In addition, in some countries, local laws prevent us from forwarding your bag to you; in that case, you’ll need to pick it up from the airport. If this is the case for your luggage, we’ll let you know when you make your claim.

 

What should I do if my baggage arrives damaged?

If your baggage arrives damaged, we’ll help you at the airport’s baggage services office. Baggage services staff will ask you to complete a report.

 

If items are missing from my baggage what can I do?

Follow the same process as above if you find items missing from your bags.

If you’re on a flight out of the US, the Transport Security Administration (TSA) may have removed items deemed to be contraband or dangerous. You can register a claim with the TSA (opens an external website in a new tab) to check whether this has happened.

If you left the airport without completing a report for any of the above scenarios, please call us at your local Emirates office as soon as possible.

 

I left an item on board a flight—how can I report it?

If you’ve lost a piece of property on board one of our aircraft, please contact the lost property office at the airport where your flight landed. You can check our complete list of airports serving Emirates flights to find the contact details for the airport where you landed. The customer service agents there will be able to help you.

 

Checked baggage tips

Many bags look alike, so it’s important to avoid anyone picking up your bags by mistake. Make your baggage stand out by personalizing it with tags, stickers, or ribbons.

Always tie an identification tag to each checked item with your name, address, and contact details. We can give you a tag at the check-in counter if you don’t already have one.

We recommend you don’t leave valuables in your checked bags. That includes jewelry, computers and electronic devices, keys, important documents (including passports), and medication or medical equipment that can’t be replaced quickly.

Please also make sure your baggage is sufficiently robust, well packed, and secured. It will need to withstand the normal rigors of air travel without getting damaged.

 

Find out more about delayed, lost, or damaged baggage