Delayed and damaged baggage

Check the details and status of your baggage

To display information about your delayed bag, please enter your 10-character file reference number (PIR) and last name and click Submit. 

Check the details and status of the baggage

What to do if your baggage is delayed

If you can’t find your baggage at the airport terminal, the first step is to go to the baggage services desk. You can usually find the baggage services desk in the Arrivals hall near the baggage claim area.

When you’re there, you will need to fill out a report. This report will have a unique reference number, which helps us trace your baggage as quickly and efficiently as possible. The more information you can give us about your baggage—color, make, identifying marks, and more—the better.

Enter your reference number into our online baggage tracker. We’ll give you a number you can call to track your baggage, which you can also use to change your details or delivery address if necessary.

Once you’ve completed the report, you don’t need to do anything else. We’ll be working hard to reunite you with your bags and we'll be in touch once we find them.

If you left the airport without completing a report, please call your local Emirates office as soon as possible.

If your bag hasn’t been returned to you in three days

We do everything we can to reunite you with your baggage. But if you haven’t received your baggage within three days, you will need to complete a Baggage Inventory. We’ll give you this form when you report your delayed bags; if you've already left the airport, please contact us and we’ll email the form to you.

Send the completed inventory to the email address on the form, along with these documents:

  • Your completed Baggage Inventory
  • A copy of your passport or other photo ID
  • Copies of receipts for any clothes you’ve bought as a result of your baggage being delayed, if you have them Receipts for any items in the bag (such as a receipt for a wedding dress)
  • Your excess baggage receipt, if you carried baggage beyond our standard allowance

At this stage, we recommend you register a claim with your travel insurance to cover the loss of your bags.

Once we’ve found your bags and they’ve been approved by customs, we’ll be in touch immediately to arrange a delivery time.

What to do if your baggage arrives damaged

If your baggage arrives damaged, we’ll help you at the airport’s baggage services office. Baggage services staff will ask you to complete a report.

If you leave the airport without making a claim and find your baggage is damaged when you arrive at your destination, report it to us at your nearest Emirates office. If you’re in Dubai, you can call +971 4 214 4433.

If items are missing from your baggage

Follow the same process above if you find items missing from your bags.

If you’re on a flight out of the US, the Transport Security Administration (TSA) may have removed items deemed to be contraband or dangerous. You can register a claim with the TSA (opens an external website in a new tab) to check whether this has happened.

Lost items or items left on board our flights

If you’ve lost a piece of property on board one of our aircraft, please contact the lost property office at the airport where your flight landed. You can check our complete list of airports serving Emirates flights to find the contact details for the airport where you landed. The customer service agents there will be able to help you.

Checked baggage tips

Many bags look alike, so it’s important to avoid anyone picking up your bags by mistake. Make your baggage stand out by personalizing it with tags, stickers, or ribbons.

Always tie an identification tag to each checked item with your name, address, and contact details. We can give you a tag at the check-in counter if you don’t already have one.

We recommend you don’t leave valuables in your checked bags. That could include jewelry, computers and electronic devices, keys, important documents (including passports), and medication or medical equipment that can’t be replaced quickly.

Please also make sure your baggage is sufficiently robust, well packed, and secured. It will need to withstand the normal rigors of air travel without getting damaged.

Find out more about delayed, lost, or damaged baggage

Read our delayed and damaged baggage FAQs for more information. You can also read our conditions of carriage (opens in a new tab), including our baggage liability section. And check what you can bring in and out of Dubai through Customs (opens an external website in a new tab).