Travel updates

Check the status of a flight
Flight Number or Route
EK

Flight suspension

Last updated: June 5, 2017, 12:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

According to updated guidelines issued by the UAE General Directorate of Residency and Foreigners Affairs, only Qatari nationals travelling with a UAE national who are first degree relatives (father, mother, husband, wife and children) will be granted transit and entry into the UAE. 

In addition, expatriates holding Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: January 23, 2018, 10:14 Dubai (GMT+4)

New baggage rules – baggage screening and smart bags

Updates to checked baggage screening

For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection. 

To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.

In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items. 

Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website. 

Smart baggage restrictions

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.

Operational changes

Last updated: May 20, 2018, 15:00 Dubai (GMT+4)

Peak summer travel traffic advisory, plan ample time for journeys

Emirates expects a high number of passenger departures from US airports over the summer travel period. Passengers travelling from 01 June to 04 September are advised to build in extra time to get to the airport, and to complete airport formalities, including TSA checks.

Passengers are reminded to arrive at the airport at least three hours before their flight departures, check in no later than 2 hours prior to departure regardless of class of travel and update their contact details through Manage Your Booking on the Emirates website. Passengers can physically check in as early as six hours before flight departure, or utilise other convenient check-in options.

Boarding gates open 90 minutes before departure, and boarding starts 45 minutes before each flight. Gates close 20 minutes before departure. If passengers report late, Emirates will not be able to accept them for travel.

Check-in and gate closure timings will be strictly followed to ensure flights depart on schedule.

Last updated: October 25, 2017, 14:36 Dubai (GMT+4)

Extra security checks for US-bound travellers from 26 October 2017

In line with TSA regulations, there will be extra security checks conducted at check-in and at the boarding gates for passengers travelling to the United States.

Passengers travelling to the US should ensure that:

  • their electronic devices have sufficient charge to switch on
  • they appear in person at check-in with all their baggage and documents

Find out more

Last updated: August 27, 2017, 16:53 Dubai (GMT+4)

New York John F. Kennedy lounge refurbishment

From 1 September 2017, our lounge in New York John F. Kennedy airport will be temporarily closed for refurbishment.

During this time eligible customers will receive a voucher at check-in to use at a restaurant of their choice in Terminal 4.

We apologise for the inconvenience caused.