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News flash

Last updated: May 21, 2019, 15:09 Dubai (GMT+4)

Peak summer travel traffic advisory, plan ample time for journeys

Emirates expects a high number of passenger departures from US airports over the summer travel period. Passengers travelling from 27 May until 10 September are advised to build in extra time to get to the airport and to complete airport formalities, including TSA checks.

Passengers are reminded to arrive at the airport at least three hours before their flight departures, check in no later than 2 hours prior to departure regardless of class of travel and update their contact details through “Manage Your Booking” on the Emirates website. 

Boarding gates open 90 minutes before departure, and boarding starts 45 minutes before each flight. Gates close 20 minutes before departure. If passengers report late, Emirates will not be able to accept them for travel. 

Check-in and gate closure timings will be strictly followed to ensure flights depart on schedule.

Flight suspension

Last updated: August 16, 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: June 28, 2018, 17:12 Dubai (GMT+4)

Advisory on powdered goods in carry-on bags for US, Australia and New Zealand flights

All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.

Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.

Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.

In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.

Customers are advised to place the powder-like substances in their checked bags.

Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.

Operational changes

Last updated: July 2, 2019, 07:40 Dubai (GMT+4)

Disruption of flight operations in Mumbai due to heavy rains

Heavy traffic is expected on roads leading to Chhatrapati Shivaji International Airport, due to heavy rains in Mumbai. Customers are requested to build in extra time to get to the airport, and arrive at the check-in counters no later than 3 hours before their flight.  

Emirates flights are operating to/from Mumbai as scheduled. 

Customers are requested to check their flight status before proceeding to the airport and ensure their contact details are updated on Manage booking to get the latest flight updates.

We are monitoring the situation closely, and aim to give customers as much notice as possible if there are changes to our operations.

Last updated: June 21, 2019, 16:13 Dubai (GMT+4)

Rerouting of flights away from areas of possible conflict

In light of the current situation,  Emirates has taken precautionary measures including rerouting all flights away from areas of possible conflict.  We are carefully monitoring the ongoing developments and are in close contact with the relevant government authorities with regards to our flight operations, and will make further operational changes if the need arises.

The reroutings have minimally affected the arrival/departure timings of some flights, and we urge customers to check the latest schedules on emirates.com , so they can be informed of any flight changes. As always, the safety of our passengers, crew and aircraft is our number one priority and will not be compromised.