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News flash

Last updated: January 18, 2019, 10:39 Dubai (GMT+4)

Flights impacted by Winter Storm Harper

Customers are advised that due to the forecasted effect of Winter Storm Harper affecting the Midwest and  Eastern United States, Emirates will be offering the below flexible rebooking options for passengers traveling to/from the following Emirates US gateways or interline cities when booked on a through-fare via one of the Emirates US gateways:
 
Emirates Gateways:

  • Boston (BOS)
  • Chicago (ORD)
  • Newark (EWR)
  • New York (JFK)

Interline cities:

  • Albany, NY (ALB)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Westchester County, NY (HPN)
  • Worcester, MA (ORH)

The rebooking option is applicable to Emirates commercial customers who had purchased tickets on or before January 17, 2019  including travel from/to any of the cities above between Saturday January 19, 2019 and Sunday January 20, 2019. Affected customers can opt to change their flights and postpone their departure up to 7 days from the original date of departure. Customers who wish to alter their travel plans must contact their booking offices for rebooking options.

Customers are also advised to make sure their contact details are correct by using Manage Your booking to receive update notifications.

Last updated: January 3, 2019, 19:17 Dubai (GMT+4)

Changes to baggage allowance on flights to/from U.S.

Effective 4 February, the baggage allowance for Economy Special and Economy Saver fares will change. Below are the updated complimentary checked baggage allowances for Economy fares:

 

Piece concept (for flights to/from the Americas or originating from Africa)
Economy Special: 1 x 23kg*
Economy Saver: 2 x 23kg
Economy Flex: 2 x 23kg
Economy Flex Plus: 2 x 23kg

*the Economy Special allowance is 2 x 23kg for journeys originating from Africa.

 

Piece concept (for flights between US and Europe) 
Economy Special: 1 x 23kg
Economy Saver: 1 x 23kg
Economy Flex: 2 x 23kg
Economy Flex Plus: 2 x 23kg

 

To review the baggage fees for checked bags please visit optional services.

For more information on baggage policies please visit checked baggage.

 

Tickets purchased before 4 February 2019

If you purchased a ticket before 4 February 2019, the baggage allowance at the time of purchase will apply. To review your complimentary baggage allowance please check your ticket or visit Manage Your Booking.

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Flight suspension

Last updated: August 16, 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office. 

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

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Security alert

Last updated: June 28, 2018, 17:12 Dubai (GMT+4)

Advisory on powdered goods in carry-on bags for US, Australia and New Zealand flights

All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.

Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.

Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.

In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.

Customers are advised to place the powder-like substances in their checked bags.

Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.

Last updated: January 23, 2018, 10:14 Dubai (GMT+4)

New baggage rules – baggage screening and smart bags

Updates to checked baggage screening

For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection. 

To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.

In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items. 

Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website. 

Smart baggage restrictions

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.
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Operational changes

We don't have any updates at the moment.

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