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Last updated: 07, August 2020, 17:52 Dubai (GMT +4)

COVID-19 testing

All passengers traveling to Dubai must have a negative COVID-19 PCR test certificate to be accepted on the flight. The certificate must be for a polymerase chain reaction (PCR) swab test. Other test certificates including antibody test certificates are not accepted in Dubai.

Travel documents

The travel regulations in each destination are changing frequently. Please click here for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

Traveling to Dubai

  • If you hold a Dubai residence visa and you are flying back to Dubai, you must have return approval from the General Directorate of Residency and Foreign Affairs (GDRFA).
  • Apply for return approval when you book your flight with us online or through our contact center. You can also complete the application on the General Directorate of Residency and Foreign Affairs (GDRFA) website before you book your flight with us.      
  • During the GDRFA application process, you will be asked to enter your Resident File Number. This number is on your visa under File. 
  • Check the GDRFA website to see the status of your application. If your application is approved, you will receive an email with a GDRFA reference number. If the application can’t be processed at the time of the request, you can try again after four days. There is no need to follow up on your status with our call center or GDRFA.
  • You need your GDRFA Application Number to complete your flight booking either online or through our call center.
  • All passengers arriving in Dubai from any destination must have a negative COVID-19 PCR test certificate. The test must be taken a maximum of 96 hours before departure. This includes all UAE citizens, residents, tourists, and passengers connecting in Dubai.
  • Without a negative test certificate, you will not be accepted on the flight. Children under the age of 12 and passengers who have a moderate or severe disability are exempt from this test.
  • The UAE government has specified designated laboratories. If you are flying from India, Pakistan and Bangladesh, you must get your certificate from one of these labs. If you are flying from any other country, you can either use the recommended laboratories in the same document or any trusted and certified laboratories in your country of origin.
  • You may need to take another COVID-19 PCR test on arrival. If you take a test at the airport, you must remain in your residence until you receive the test result. If the test result is positive, you will be required to undergo isolation and follow the Dubai Health Authority guidelines. 
  • You must also download the COVID19 – DXB Smart App iOS-Android
  • All travelers to Dubai, including passengers with a connecting flight, must complete this health declaration form and give it to the staff at check-in. This form will also be available at check-in.
  • You will also need to complete the quarantine undertaking form given to you on board if Dubai is your final destination. Hand this form to the Dubai Health Authority staff on arrival.

Dubai residents traveling out of Dubai

  • The process above applies to all Dubai residents traveling back to Dubai. If you travel out of Dubai and return – this process will still apply to your return journey.
  • All passengers traveling from Dubai to UK or Europe (and other mandated destinations) will be required to take a COVID-19 PCR test no more than 96 hours before departure and present the test result certificate at check-in.
  • Before you travel, please check the requirements of the country you are traveling to. You may need to take a printed COVID-19 PCR test before you depart.
  • Dubai residents do not need Dubai government approval to leave Dubai. But you must have approval to return.

COVID-19 flight and travel restrictions remain in place across many countries around the world. We are closely monitoring the situation as it evolves, and we hope to resume services as soon as conditions allow. This includes receiving government approvals, the easing of travel restrictions, and commercial demand. We will announce any service resumption when we can. Find out which destinations we’re flying to and from.

Travel to Europe for UAE Nationals

Before traveling to Europe, except to the UK and Greece, UAE nationals must get approval from the Consulate General of their European destination within their departure country. For example, if you are a UAE national traveling from Dubai to France, you must apply to the French Consulate General in Dubai. If you are flying from Australia to France via Dubai, you must apply to the French Consulate General in Australia.

Our current network and services

Find out everything you need to know about traveling to your destination, including entry requirements, safety precautions, and our current services.