About Emirates

The Emirates Group is based in Dubai, UAE and brings together leading travel, tourism and leisure brands. It includes our world renowned airline, Emirates, and our ground services provider, dnata.

We seek brands that are memorable and have high standards in every product and service they provide. Our aviation, retail, sports and leisure interests meet the challenges and opportunities of an increasingly active, globally connected lifestyle. And our world-class training opens greater opportunities for a new generation of global traveller.

As well as our international airline, Emirates, and our ground services provider, dnata, we also have our global logistics company, Emirates SkyCargo, along with aviation catering services and marhaba meet and greet airport service.

Emirates Leisure Retail is a subsidiary of the Emirates Group, which represents much-loved food and beverage brands and outlets like Costa, Pret A Manger and Giraffe World Kitchen.

We also provide world-class training at the Emirates Flight Training Academy and Emirates CAE Flight Training among others.

You can browse through our full list of global brands here.

We first took-off from Dubai, UAE, in 1985 with just two aircraft. Today, we fly to over 150 destinations across six continents with the world’s largest fleet of Airbus A380s and Boeing 777s.

There are a few ways you can get in touch. This page(opens in the same window) contains information about the best way to contact us about your specific question or issue, whether you need to submit a form, speak to a member of our customer service team, or anything else.

You can also use our office locator(opens in the same window) to find the contact details for your nearest Emirates office.

You can contact the Emirates Customer Affairs department through this link(opens in the same window), or by mail at the address:

Customer Affairs Department
Emirates
P.O. Box 686
Dubai
United Arab Emirates

For all other departments please write to:
Emirates (Department Name)
P.O. Box 686
Dubai
United Arab Emirates

We take all feedback from our customers seriously, and our priority is to make sure you feel satisfied and enjoy your whole travel experience with us.

If you need to address any issue or complaint about your flight or trip, please submit your feedback through this form(opens in the same window). It’s always helpful for us to find out how we can make our flights and service better, by listening to your feedback.

We’ll review your form as soon as possible, and send you a reference number by email to confirm we’re looking into your complaint.

This feature allows you to quickly view flight timings and routes simply by entering the origin and destination of the flight, the type of journey (one-way or return), and the travel dates.

Among other factors, the price of all Emirates tickets depends on the combination of flights you book. We can only quote you a price for the entire trip once you decide which specific flights you would prefer. As some flights are more popular than others, the price of tickets on these varies.

The majority of our aircrafts have cameras to monitor their cabins to:

• protect our passengers, crew and property against physical harm and assault; theft of, and/or damage to, our and your property; and any unlawful interference or other illegal conduct;
• assist in emergency situations; and
• investigate, and provide evidence in connection with, accidents or legal and insurance claims.

These cameras are not intended to monitor particular individuals, but they are there to assist with safety and security on board. These cameras produce recordings, and in some aircraft, these cameras can provide a live feed to our security and other relevant personnel in the event of an emergency or other extraordinary situation such as a security event.

emirates.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the Internet from your computer to the emirates.com server. All information is kept on a secure server protected by a firewall. As an added precaution, the firewall is monitored for security breach attempts.

Please also see our Terms & Conditions.

The common standard on the internet to signal a secure site is a closed lock at the top of the browser. As long as the closed lock is displayed, your information is secure and encrypted. On most browsers, including Google Chrome and Safari, clicking the lock icon shows you detailed information about the site’s security certificate.

The card verification code (CVC) is a three- or four-digit credit card security code. Since this number is not embossed on the card, it cannot be printed on receipts. This prevents anyone other than the credit card bearer from using the number.

Visa, Mastercard and Diners Club Cards have a three digit code located on the top right hand side of the signature strip on the back of the card.

Emirates does not store or retain your Card Security Code. It is only used during the process of validating your credit card.

American Express Cards have a four-digit number printed above the account number on the front of the card.

Your Solo or Maestro card issue number is a one or two digit number printed on the front of your card. Some cards do not have an issue number. If this applies to you please enter a zero in the issue number field.

Please contact us through our dedicated procurement website (Opens in a new window).