We’ll do our best to provide the seats you reserve. However, we may have to move you to a different seat due to disruption, aircraft change, or for operational, safety, or security reasons. Seat reservations are subject to change until flight departure. Therefore, refund requests can only be submitted after your flight departs.

In case of involuntary changes to your seat due to operational, safety, or security reasons, you are eligible for a refund only in the following cases:

• Regular seat reseated to a different type of Regular seat (window, middle, or aisle);
• Preferred seat reseated to a different type of Preferred seat (window, middle, or aisle);
• Preferred seat reseated to a Regular, Twin, or Extra Legroom seat;
• Twin seat reseated to a Regular, Preferred, or Extra Legroom seat;
• Extra Legroom seat reseated to a Regular, Preferred, or Twin seat;
• Preferred seat on the upper deck reseated on the lower deck;
• Twin seat on the upper deck reseated on the lower deck.

Refunds will include the total amount paid for seat selection minus taxes (where taxes are not refundable). For flights already taken, the refund will be based on your last selected seat before the involuntary changes.

Customers are not eligible for seat selection refunds if:

• They’re traveling in a higher cabin class than booked as a result of a voluntary or involuntary upgrade;
• They selected a lower-value seat after buying a higher-value seat;
• They added their Emirates Skywards membership to the reservation after booking seats;
• They made voluntary flight changes to their itinerary (including flight dates, inbound or outbound destination, or operating airline).

Seat selection refunds for compassionate reasons follow ticket rules on compassionate refunds.