Help Center

What are the safety concerns for cabin baggage?

All cabin baggage must be of a size that fits under the seat in front of each passenger or in one of the overhead lockers. The placement of bags, briefcases, or other items behind passengers' legs is not permitted, and it is essential that cabin baggage does not obstruct aisles or emergency exits, as this is forbidden by the Civil Aviation Authority.

Of equal importance is a limitation on weight, which helps minimize the risk of injury to passengers, should a bag fall from an overhead locker.

For safety reasons, it is Emirates policy, not to carry any baggage on passenger seats. Only musical instruments, diplomatic bags and valuables may be carried in this manner.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

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Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

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CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

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Travel Insurance

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Please call this number if you need to file a claim.