Can I get a refund if I cancel my online booking?

If allowed by the fare conditions of the booking, you may cancel your online booking and receive a refund. We’ll refund the fare to the credit or debit card used to purchase the ticket. If you paid using another form of payment, you’ll be advised of your options on the refund form.

Please note there may be a cancellation penalty, which will be deducted from the refund. Some tickets are nonrefundable. Please check your fare conditions carefully before requesting a refund.

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