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What are Family Bonus members?

You can add Family Bonus members to your account and you’ll earn Skywards Miles whenever they travel on Emirates or codeshare flights. You can nominate a maximum of eight family members. Eligible Family Bonus Members may be spouses, parents, siblings, children, grandparents, grandchildren, in-laws, stepparents, stepchildren, and maids.

If you’re the Family Head of a Family Bonus program, you'll earn 20% of the base Skywards Miles collected by nominated family members plus 20% of any Business Class or First Class bonuses. Family Bonus members don’t earn Tier Miles for the Family Head.

Family Bonus members can join Emirates Skywards at any time and begin to earn their own Miles by visiting the Join Now page.

You can claim Miles for a Family Bonus member on our Claim Miles page under the My Account section.

Learn more about the Family Bonus program.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

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Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

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Travel Insurance

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Please call this number if you need to file a claim.