Help Center

Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?

Yes, you can progress to a new tier either by collecting enough Tier Miles or by taking enough qualifying flights.

The thresholds for each tier are as follows:

Silver: 25,000 Tier Miles or 25 qualifying flights

Gold: 50,000 Tier Miles or 50 qualifying flights

Platinum: 150,000 Tier Miles only

This means that even if you don’t manage to collect enough Tier Miles because you generally fly short distances, you can still move up a tier if you fly frequently.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.