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Emirates Skywards sometimes refers to origin and destination. What does this mean?

Your origin is the airport where you start each leg of your journey, and your destination is the airport where you end each leg of your journey. So, if you’re flying a return trip from London to Auckland, your outbound flight has an origin of London and a destination of Auckland; on your return flight, the origin is Auckland and the destination is London. Stopovers are not counted as destinations.

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Flights and Emirates services


Please call this number for queries related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.