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阿联酋航空服务

阿联酋航空把乘客舒适体验放在第一位。我们专注于卓越、创新和安全——配合广泛的培训项目,比如电子化学习、课堂、以项目为基础培训——力求提供最优质服务,不论在空中还是地面。

[Cabin Crew Members Talking]

Emirates cabin crew are an amazing group of people.

They come from over 5 nationalities, speak over 60 languages, they come from all walks of life.

They have incredibly rich backgrounds. We have people who are MBAs, doctors, lawyers, paramedics, people from the hospitality industry, people who've flown for other airlines before they come and join us.

Year-on-year we have over 120,000 applications to become Emirates cabin crew and so that makes our applicants who do come and join us the top 5%. So they're a pretty special group of people.

Our ab initio program lasts for six months, it's for the probationary period. Now not all of that is here in training. The majority of that is when they're flying.

They spend eight weeks with us when they first join, one week is induction because of course our crew come from all over the world and they're all moving here to Dubai for the first time.

So I have an induction team who help them to settle in to Dubai, and then they start their training proper where they of course go through all of the elements that make up the role of cabin crew: safety and emergency procedures, security training, medical training, image and uniform training and of course our service training.

We have the opportunity to have the most state-of-the-art equipment here.

We have simulators for our safety and emergency procedures that are multi-million dollar simulators.

They operate on three axises, that means that we're able to give the cabin crew a realistic impression and feeling of what a whole range of incidents would be like.

I know that they're not going to have to deal with most of those in their careers, but of course we want them to be not only competent of course, but we want them to be confident in what they're doing.

We also have a real firefighter trainer, a separate venue for that so our cabin crew get to fight real fires.

We have separate classrooms for image and uniform training.

We also have separate classrooms for our service training, we have flight kitchens where they get to practice plating skills.

We've borrowed a lot from the hospitality industry. Our service training is done - in again, service simulators.

It means that not only are they learning the knowledge obviously, and the skill of being cabin crew, but they get to put that into practice in as close to a real situation as possible.

So that means that certainly for our ab initios when they leave us here in training, our customers aren't getting a trainee up in the air, they're getting someone who is really competent and ready to be out there flying.

With the volume that we have and the challenge of meeting that volume we're looking at lots of different ways that we can deal with that.

Of course, we want to make sure that we maintain the high quality and our standards, that will never ever be compromised, but how do we make sure that we're as efficient and effective as we possibly can be.

So I have a fabulous training team and my training managers are innovative and creative and come up with lots of different ways of making sure that we are able to deliver our really high-end product, as I've said without compromising any of our quality or standards but to do it really efficiently.

The future plans we have for cabin crew training are really to start to leverage technology.

So we're looking at using all the different platforms, we're looking at gamification, we're looking at virtual, we're looking at how do we put all of that together so that we have a blended approach across all the different ways that we can provide learning.

I say it quite confidently that anybody who comes to join Emirates's cabin crew; you are going to have the world's best cabin crew training.

[Emirates plane in sky] [Hello Tomorrow Emirates]

HELLO TOMORROW EMIRATES. EMIRATES.COM

树立标准

提供“全球最佳机上体验”

阿联酋航空致力于通过严格培训、专业化的空乘人员,为宾客提供无与伦比的旅行体验。新员工在我们迪拜的一流培训设施,经受为期7周半的最高安全和服务标准培训。

内容包括理论和实践两部分,实践培训在我们所有机型的全动态模拟器上进行。

针对全部空乘人员的持续在岗培训,确保乘客获得无与伦比的机上服务。

空中体验色彩缤纷

分享对冒险的热爱

我们的机组人员来自130多个国家/地区,提供超过60种语言服务,将多样化的背景融入空中服务——他们可能曾是医生、律师、艺术家或运动员。

机组人员在航班上热情欢迎你,他们拥有与乘客一样对旅行的热爱,随时做好准备让你的空中旅行体验更加丰富多彩。机组人员作为我们品牌形象的代表,在每日超过160个目的地420余次航班上,孜孜不倦地提供超出你预期的服务。

我们的地面团队

热情问候——不论你在何处

阿联酋航空团队经营覆盖六大洲,迪拜境外超过120个呼叫中心和零售网点拥有2,000多名员工。我们的联络中心员工提供17种语言服务,通过50条国家专线和在线聊天与乘客联系。全球范围,各联络中心一天中的繁忙时段,每小时接待超过4,000人次。

我们友好的机场员工,让你获得顺畅的办理登机体验。阿联酋航空Skywards会员或头等舱、商务舱乘客,可在我们的贵宾候机室享受细心周到的服务。从接通呼叫中心时听到的一声热情问候,到餐前为你精心奉上的饮料,我们努力让乘坐阿联酋航空班机的过程充满愉悦。

飞行员水平达到新高度

驾驶近300架飞机,飞往超过160个目的地

我们只聘用经验丰富的飞行员,超过400名专家从事初训工作,确保飞行员符合阿联酋航空和航空监管机构的要求。

地面学校提供电脑化培训、电子化培训和飞机技术课堂等课程。阿联酋航空飞行员,还需完成即将驾驶机型的全面模拟培训,做好充分准备。最后阶段,在有经验培训师的监督下完成航线飞行。整个培训需要3个月,而且我们对超过4,000名飞行员进行经常性培训——符合监管要求,飞行员每6个月参加一次培训。

请注意,此网站上的产品和服务可能因该飞机的配置而有所不同。由于运营的要求,机型在最后一分钟也可能有变化。