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If your health is in doubt, or you require assistance to travel, you may need to check if you are able to fly with us before you travel. By completing the Medical Information Form (MEDIF), our team can assess whether it’s safe for you to travel, or if we can offer any assistance with your journey.
Part 1 of the MEDIF should be filled in by the passenger, or on behalf of the passenger. When part 1 is submitted, part 2 will be forwarded to the passenger’s doctor (using the email address provided).
Part 2 should then be completed and submitted by the passenger’s doctor. When part 2 is submitted, the final submission will be forwarded to the passenger (using the email address provided).
The final submission then has to be reviewed by the passenger, and submitted to us for checking.
Please make sure the final submission of part 1 and part 2 by the passenger is completed at least 48 hours before the flight so we have enough time to process the request.
To complete the online MEDIF application please enter your details in the widget to find your booking.
The MEDIF should be completed between 14 days and 48 hours before travel is due to start. We must be notified immediately of any change in the patient’s condition prior to travel.
If you would prefer to complete the form manually, please download the MEDIF PDF and send a completed copy to firstname.lastname@example.org.
Passengers travelling with any of the following conditions should complete a MEDIF when making a booking:
There are two main factors we consider when assessing a patient’s fitness for air travel:
Any medical condition that would render a passenger unable to complete the flight safely, without requiring extraordinary medical assistance during the flight, is considered unacceptable for air travel.
Conditions usually considered unacceptable for air travel
We assess each individual case on its own merits, and take into account whether the passenger is accompanied by a medical escort. However, as a general guide the following conditions are usually considered unacceptable for air travel:
Notes on other specific items
Allergies: passengers don’t need to complete this form to request a special meal for their flight. (Please note we can’t guarantee peanut-free meals.) However if the passenger has a life threatening food allergy that may require treatment in-flight – particularly if they react to the presence of traces of food in the air – this form should be completed.
Asthma: medication for asthma must be carried in cabin baggage. As nebulisers require their own power source, spacer devices used with an inhaler are an effective onboard alternative.
Escorts: medical escorts should ensure that they have all appropriate items for the proper care of their patient, and are responsible for attending to all aspects of their patient’s needs. Due to food handling regulations, cabin staff can’t assist with these needs.
Fractures: all new long bone fractures and full leg casts require a medical certificate. Casts must be at least 48 hours old. Plasters should be split for fresh injuries (48 hours or less), which could swell inside the cast on a long flight. Unfortunately extra legroom for leg elevation isn’t possible in Economy Class; however, an aisle seat can be reserved. Please state whether the injury is on the passenger’s left or right.
Inflight care: please note we don’t provide nursing attendants; our cabin crew are only trained in first aid.
Lung or heart disease: cardiopulmonary disease which causes dyspnoea on walking more than 100m on a flat surface, or has required oxygen in hospital or at home (or in flight previously) may require supplementary oxygen. The aircraft oxygen is for emergency use only. Serious cardiopulmonary cases as well as those requesting continuous oxygen, a stretcher, or an incubator should enclose a recent detailed medical report with the medical certificate. (A copy of a specialist or hospital referral should be sufficient.)
Physical disabilities: if the passenger only requires a wheelchair as far as the aircraft door there is no need to complete this form. Note: Civil Aviation Rules require all passengers to be able to use the aircraft seat with the seatback in the upright position.
Special meals: special diets for religious or other medical reasons can be ordered directly with a travel agent or by using Manage a booking.
Terminal illnesses: passengers in the advanced stages of terminal illness will normally require a medical or nursing escort.
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