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Update

Resumption of flights to Ethiopia, Tanzania, Kenya, Zimbabwe, South Africa from 29 January

Last updated: 27 January 2022, 14:17 Dubai (GMT+4)

Emirates will restart passenger operations between Dubai and five African countries starting from 29 January

 

  • South Africa: Flights between Dubai and South Africa will operate as a daily flight to and from Johannesburg, effective 29 Januaryand double daily services from 1 February. Flights to and from Cape Town and Durban will operate daily from 1 February.  
  • Kenya: Emirates will operate 10 weekly flights to Nairobi from 29 January
  • Ethiopia: Emirates flights to Addis Ababa will operate daily from 30 January
  • Tanzania: Emirates will operate to Dar Es Salaam with five flights a week from 30 January
  • Zimbabwe: Emirates will operate to Harare with six weekly flights linked to its Lusaka service from 30 January.

 

All passengers travelling from Emirates’ African network with Dubai as their final destination require a 48 hour PCR test. Passengers must present a valid negative Covid-19 PCR test certificate with a QR code for a test conducted at an approved facility, and validity must be calculated from the time the sample was collected. Upon arrival in Dubai, passengers will undergo an additional Covid-19 PCR test and remain in self-quarantine until the test results are received. 

Passengers travelling from these destinations and transiting in Dubai are required to follow the rules and requirements of their final destination. 

For more information on travel requirements to Dubai or other Emirates destinations, visit: https://www.emirates.com/ae/english/help/covid-19/travel-requirements-by-destination/ 

 

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are updated by visiting Manage Your Booking.

Update

Emirates flights to the US destinations

Last updated: 20 January 2022, 08:28 Dubai (GMT+4)

Emirates will resume flight operations to the following US destinations starting from 21 January 2022:

 

Emirates will resume operations to the following US destinations starting from 22 January 2022:

 

 

Emirates flights to New York JFK, Los Angeles (LAX) and Washington DC (IAD)  continue to operate as scheduled.

Passengers booked and confirmed on the above flights will be accepted for travel.

 

Customers must check the latest government travel restrictions in their country of origin and ensure they meet the travel requirements of travelling to or transiting through Dubai and their final destination. For more information on travel requirements, click here.    

Customers must arrive early at the airport and plan extra time for document verification at check-in. 

 

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are updated by visiting Manage Your Booking.

Update

Alternate ways to get help if you experience long call wait times

Last updated: 30 November 2021, 10:00 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of calls and you may experience long wait times before we can answer you.

Suggested alternatives: 

  • If your call is not related to travel within the next 48 hours, please consider calling back later.
  • You can make a new booking or change an existing booking on emirates.com.
  • If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page. Our contact centre consultants also refer to this information.
  • If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.
  • To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.
Update

Suspension of flights to and from Kabul

Last updated: 28 August 2021, 21:58 Dubai (GMT+4)

Customers are advised that  due to the developing situation in Afghanistan, all Emirates flights to/from Kabul have been suspended until further notice. 

Customers holding tickets with final destination to Kabul will not be accepted for travel at their point of origin.

Emirates regrets any inconvenience caused. Affected customers should contact their booking agents or the local Emirates office for rebooking options.

Customers can check the latest information on their flights by visiting the flight status page.

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by visiting Manage Your Booking

Flight suspension

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Operational changes

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