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Baggage progress following the Dubai storm disruption

Last updated: 24 April 2024, 10:10 Dubai (GMT+4)


The recent storms in Dubai have disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags.

If Dubai was your final destination and you were unable to retrieve your bags on arrival, you can now collect them from the airport.

Please bring your baggage tag to Left Luggage in the Arrivals area opposite exit 1, behind Boots in Emirates Terminal 3 at Dubai International airport. The collection area is open 24 hours a day. If you have filed a baggage report our team will also deliver your bags.

If you travelled from Dubai or transited through Dubai and your bags did not arrive, we are continuing to do everything we can to reunite you with your baggage as soon as possible. We have already shipped many bags to their final destination and continue to make good progress.

Please do not come to the local airport in your destination until we contact you to collect your bags.

If you have filed a baggage report and have a reference number (called a PIR), you can use this to track the progress of your bags here.

We apologise for the delay and we will continue to post updates here as soon as we have further information. This is the same information that our contact centre teams will use to help you. Thank you for your patience and understanding while we resolve the disruption caused by the heavy storm.


Alternate ways to get help if you experience long call wait times

Last updated: 20 April 2024, 13:45 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of interactions due to heavy rains in Dubai and you may experience long wait times before we can answer you.

  • If your query is not related to travel within the next 48 hours, please contact us later.
  • You can make a new booking on or change an existing booking by contacting your booking agent.
  • If you want to find out about your flight operations, please check flight status on the website for the latest flight status.
  • To receive flight updates and notifications, please ensure you've provided us with your latest contact details. You can update these here Manage Your Booking.

Suspension of flights to/from Tel Aviv

Last updated: 19 November 2023, 14:25 Dubai (GMT+4)

Emirates has suspended all flights to and from Tel Aviv.

We are closely monitoring the situation in Israel and are in close contact with the relevant authorities.

Customers with onward connections to Tel Aviv on Emirates flights will not be accepted for travel at their point of origin until further notice. 

Customers affected by the suspension should contact their booking agents for alternatives, refunds, cancellations or for rebooking their flight itineraries.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

Flight suspension

We don't have any updates at the moment.

Security alert

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Operational changes

We don't have any updates at the moment.