How to book your ticket?
To book your ticket on emirates.com please select the “one-way“ option when you select dates in the booking flow, and select the date that you want to travel. If you choose a return flight, no available flights will show.
Please note that if a flight is sold out it will show as not applicable. You can check the weekly calendar at the bottom of the page to select the next available date.
What are the destinations that I can fly to if I am eligible?
Currently you can travel to London Heathrow, Brussels, Frankfurt, Paris and Zurich.
How many flights are available per week?
We are operating 4 flights a week from Dubai to London Heathrow, and 3 flights a week to the other cities.
How do I check if I am eligible to travel?
If you are considering booking one of these flights, you will need to check entry criteria on the IATA information page and eligibility from the respective country government guidance to ensure you are able to travel.
Do I need to contact my embassy?
As these are flights sold and operated by Emirates, you do not need to contact your embassy for any further travel permissions/documentation.
Can I book this ticket via a travel agent?
Yes, you can book these flights via a travel agent.
What are the items allowed in the cabin?
Cabin baggage will not be accepted on these flights. Items allowed will be limited to laptop, handbag, briefcase or baby items; any other items will have to be checked in.
Can I check-in online and choose my seat?
No, online check-in is not available on these flights. However our operational teams will pre-assign seats following social distancing rules.
What products and services will I have on these flights?
We will operate a modified inflight service programme on these flights. Onboard Free wifi will not be available. Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service and the risk of infection. Emirates Lounges and Chauffeur-drive services will be temporarily unavailable during this period.
Can I change my destination or refund my ticket?
No, if you change your mind about travelling after you have booked these flights, you can’t change the destination and the ticket is non refundable.
What is expected from me?
You will need to arrive at Dubai International airport Terminal 2 instead of Terminal 3 and check-in 3 hours ahead of departure to avoid any delays.
Please bring your own face mask, hand gloves and abide by social distancing rules. You will also have to undergo thermal screening procedures at the airport.
As per the UAE government’s directive, Emirates will temporarily suspend all passenger services from 25 March 2020. We are very sorry for any inconvenience caused to our customers and travellers. These measures are in place to contain the spread of COVID-19, and we hope to resume services as soon as feasible.
Please complete the Travel Voucher request form to re-book your flight later. We can usually answer your call quicker if you can speak to us in English.
Customers with tickets issued on/before 31st May who are impacted due to:
are eligible for Rebooking and Travel Voucher options:
Emirates regions are: Africa; Australasia; Europe; Far East; Gulf, Middle East and Iran; Indian Ocean Islands; North America; South America; West Asia
Customers who booked directly with Emirates can visit the Travel Voucher webpage. Customers who booked with a travel agent must contact them for further assistance with their bookings.
To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking.
If you are looking for support with repatriation flights, the best source of information is your own country government guidance, please check their websites or contact your embassy.
Please check our website regularly regarding flight resumption schedules. We will update this page as soon as we have the information.
We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.
Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: email@example.com or firstname.lastname@example.org
As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.
Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:
For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.
Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.
As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.
All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.
Customers who booked through a travel agency should contact their travel agents.
Frequently asked questions about flight refunds and rebooking can be viewed here.
We apologise for the inconvenience caused to our customers.
All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.
Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.
Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.
In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.
Customers are advised to place the powder-like substances in their checked bags.
Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.