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Important notice

New rules apply for transit through Dubai from restricted countries, including changes in stopover options. Please check the new requirements before you travel.

Comfort on longer connections

We plan our flights so that most itineraries have a good connection time in Dubai. But if the best connection time isn’t available and you have to wait longer before your next flight, you could be entitled to our Dubai Connect service.

We’ll make sure you’re comfortable with complimentary hotel accommodation, transfers and a visa to enter the UAE. Book Dubai Connect at least 24 hours ahead of your incoming flight to Dubai. Then when you arrive, meet us at the Dubai Connect desk in Arrivals.

Does my stopover qualify for Dubai Connect services?

The best available connection

To book a Dubai Connect service, the connecting flight on your itinerary must be the best available connection. This means that the stopover time in Dubai between your two flights must be the shortest one available.

If your connecting flight departs after another, earlier connecting flight to your destination, then unfortunately your booking won’t qualify for Dubai Connect.

The length and time of your stopover

Dubai Connect Services are available to passengers with a connecting stopover time of 10 to 24 hours. This applies to all cabin classes (First Class, Business, and Economy). Further conditions may apply*.

Important flight and travel updates

If you are using Dubai Connect, please make sure you still have all the entry and regulatory documents your destination requires (such as valid negative COVID-19 tests) with you at all stages of your journey.

If you are travelling from one of the restricted countries (Bangladesh, India, Nigeria, Pakistan, Sri Lanka, South Africa, Uganda, Vietnam, Zambia) and have a Dubai Connect Package booked, you must comply with the requirements of your final destination and follow UAE entry and regulatory requirements. If you are travelling from one of the restricted countries, you will be required to leave the airport if your transit time is more than 10 hours. 

You have the following options available if you are required to stay outside of the airport during your transit period: 

  • If you qualify for a Dubai Connect package, you can book the service at least 24 hours before departure.
  • If you do not qualify for Dubai Connect, you can stay at a hotel or with family and friends at your own expense if you are eligible for visa on arrival or have a pre-approved visa to enter Dubai. 
  • If you are unable to provide evidence of the means to leave the airport for a transit over 10 hours, you will be denied boarding at the point of origin.

Any changes to our services at this time are always made with your comfort and safety as our first priority.

  • Hotel stay and Dubai Connect Lounge
    We’ll provide you with a complimentary hotel stay so you can enjoy some down time before your next flight. You may need to show a credit card at check-in just to secure any extras like mini-bar snacks, spa treatments or dining expenses that aren’t included in the Dubai Connect service.
  • Visas and transfers

    The Dubai Connect booking includes a complimentary visa on arrival, subject to UAE Immigration approval.

    When you arrive, a complimentary coach will take you to and from your hotel. Our team at the Dubai Connect desk in Arrivals will help you with the transfers.

Book Dubai Connect online

It’s easy to add the Dubai Connect service to your online flight booking. During the booking process we’ll tell you if you’re eligible.


  • Book your flights, then use your surname and reference number to log in.
  • Go to our Manage section and choose Dubai Connect.
  • Add the service at least 24 hours ahead of your flight to Dubai.

You can book our complimentary Dubai Connect service as long as there are no better connection times to choose from for your itinerary.


Young flyers under 18 years can use our Dubai Connect service as long as they are travelling with another passenger who is over 18.


Check out the Dubai Connect terms and conditions.

  • Emirates office bookings
    If you booked your flights through one of our worldwide offices, you can call and check if your itinerary qualifies for our Dubai Connect service. Our agents will be able to book the service for you ahead of your flight. You can find a list of our contact numbers here. Otherwise, you can use your reference number to book online.
  • Travel agent bookings
    If you booked your flights through a travel agent, you can give them a call to check if you’re entitled to our Dubai Connect service. They will be able to book the service for you, or you can do it yourself online using your reference number.
Please refer to the terms and conditions, particularly in relation to immigration entry to Dubai and UAE visas.

*Further conditions: Dubai Connect may also be offered in other cases. Other rules may apply, depending on the date that the flights were booked, the fare paid, and the flight selected from the point of origin and the first available flight from the point of transit. Emirates is only able to accept Dubai Connect bookings made at least 24 hours prior to the departure of the inbound flight to Dubai. This service is subject to availability.