Before you fly
Travel Information FAQs
Am I entitled to hotel accommodation if I have a long layover due to rebooking?
Due to the ongoing situation, we currently do not offer this service. Please read our updated information(Opens in the same window) specific to operation services during the coronavirus pandemic.
Can I refund my unused/partially used ticket in case of flight disruptions or irregularities?
In light of Health concerns globally, please refer to this page(Opens in the same window) for information regarding cancellation, changes and refunds.
How and when will I get my refund?
If I don’t want to travel during severe weather conditions, what are my options?
We understand you might not want to travel during severe weather conditions. We have a very generous waiver policy for these circumstances, outlined below:
If my flight is disrupted and my baggage does not arrive with me, how will I get my luggage?
Please refer to our delayed baggage FAQ(Opens in the same window).