Skywards Rewards terms and conditions

Skywards Rewards terms and conditions

Flex Plus Rewards

Flex Plus rewards offer you more reward seats during high-demand periods and on high-demand flights. They are offered on a return and one-way basis, in all classes of travel.
Flex Plus rewards also provide you full flexibility when making your travel plans. They allow you to stay up to one year, permit up to two stopovers, and you can change your travel dates or refund your ticket at any time without charge.

Please note that one-way Flex Plus rewards are available anytime you wish to take a journey from one zone to another zone, and your journey is in one continuous direction, but they are not available for travel within the same zone. You may only transit via a city once on a one-way reward.

Flex Rewards

Flex rewards are available in First Class only, allow a maximum stay of three months and permit two stopovers on your journey. You can change your travel dates at any time without charge. Refunds are charged before departure and are not permitted once the journey has commenced.

Saver Rewards

Saver rewards offer you exceptional value when you travel during lower demand periods or when you are willing to choose alternate flights to reach your destination. They are offered on a return basis only, in all classes of travel.

Saver rewards allow a maximum stay of three months and permit one stopover on your journey. Please note that fees will apply if you change your travel dates after your ticket has been issued.

Conditions and fees

All Emirates Skywards flight rewards are for the most direct route via Dubai. All other routes will require a combination of two or more rewards. Please note Miles value varies between Flex Plus, Flex and Saver rewards.


General conditions
Flex Plus
Economy, Business and First Class
Flex
First Class only
Saver
Economy and Business Class
Maximum stay12 monthsThree monthsThree months
StopoversTwo stopovers permitted (one outbound plus one inbound)Two stopovers permitted (one outbound plus one inbound)One stopover permitted (either outbound or inbound)
Eligible flightsValid on any Emirates flight, subject to availability (codeshare flights are excluded)Valid on any Emirates flight, subject to availability (codeshare flights are excluded)Valid on any Qantas flight, subject to availability (codeshare flights are excluded)
Mixed rewardsCombinations are permitted.
Combined rules as per fare basis will apply to each origin and destination
Combinations are permitted.
Combined rules as per fare basis will apply to each origin and destination
Combinations are permitted.
Combined rules as per fare basis will apply to each origin and destination
Open-jawTravel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone onlyTravel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone onlyTravel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only
Ticket validityJourney must commence within 12 months of ticket issuanceJourney must commence within 12 months of ticket issuanceJourney must commence within 12 months of ticket issuance
Children/infant discountsChildren: rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)
Infants: rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)
Children: rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)
Infants: rewards in First Class not applicable
Children: rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)
Infants: rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)
Fees and charges
Skywards Flex Plus
Skywards FlexSkywards Saver
Date changesFreeFreeUSD 25* per change, per person
Refunds before travelFreeUSD 50* only within ticket and Miles validityUSD 75* only within ticket and Miles validity
Refunds after travelNot permittedNot permittedNot permitted
All other changes
(within programme rules)
FreeFreeUSD 25* per change, per person
Mixed rewardsCombined rules as per fare basis will apply to each origin and destinationCombined rules as per fare basis will apply to each origin and destinationCombined rules as per fare basis will apply to each origin and destination
* Fees waived for infants

Additional rules

  • Members must have sufficient Skywards Miles in their account to book a flight reward.
  • Members may redeem Skywards Miles for a flight reward for themselves, or for anyone else they choose.
  • All taxes, duties or other liabilities, including airport or government taxes, are the responsibility of the member and must be paid prior to the issuance of the reward.
  • Payments are only accepted via cash or credit card.
  • Members must ensure that they have the correct visas, travel documents and inoculations (including those for infants) to travel on a reward ticket.
  • When requesting a reward via a service centre, members may be required to complete a Reward Authorisation Form and supply a copy of their passport.
  • Reward tickets must be issued within seven days from the date of booking. If the departure date is within seven days, immediate ticketing is required.
  • Wait-listing is not allowed for reward travel.
  • Reward tickets cannot be used out of sequence.
  • Reward tickets cannot be endorsed to a carrier other than the carrier named on the ticket.
  • All fees are non-refundable.
  • Emirates Skywards Programme Rules apply.