Change a booking

What happens if I change my booking and I’m due a refund?

If you’re eligible for a refund (for example, because of unused taxes) following a change made on emirates.com, you’ll receive a credit note (EMD), sent to your email address. This credit note is valid for one year from the date it is issued (ie from the date you changed your booking).

This credit note can be used to pay for future travel on Emirates, or it can be refunded.

Please contact your local Emirates office to use this credit note for future travel on Emirates, or complete our refund form (opens in a new tab)to receive a refund.

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