Help Centre

Can I carry electronic devices in the cabin on flights to the US?

As of 25 March 2017, customers travelling on flights from Dubai International airport to the US are not allowed to carry electronic devices larger than a smartphone or exceeding 16 x 9.3 x 1.5centimeters (height x width x depth) in the cabin of the aircraft. This electronics ban does not apply to flights from Dubai International airport to the UK, flights into Australia, flights from Milan (EK205) and Athens (EK209) to the US, or to any other routes on the Emirates network.

The electronics ban includes but is not limited to:

  • Laptops
  • Tablets
  • E-readers
  • Cameras
  • Portable DVD players
  • Electronic game units larger than a smartphone
  • Travel printers/scanners

Please note some devices – including medical devices – are excluded from this ban.

If you are travelling to the US on a non-stop flight from Dubai, please pack all electronic devices larger than a smartphone in your checked baggage to avoid any disruption to your journey.

If you prefer, you can also carry your devices through security to use up until boarding. You can then hand your devices over at the gate where we’ll package and label them, give you a unique claim tag, and load the devices onto the same flight. On arrival in the US, your devices will be available for pickup from a dedicated area located in the baggage hall. You can watch our video to see this service in practice(Opens an external website in a new tab).

If you’re transiting through Dubai to the US from another country, you can bring your devices on board for the first leg of your journey.

Please note loose lithium ion batteries cannot be packed into checked-in luggage, but lithium ion batteries contained within a device can be transported as checked luggage. In addition, extended power supply units (such as power banks), can be carried with you in the cabin.

This is in compliance with the Transportation Security Administration’s (TSA) regulations. More details on what devices are allowed in the cabin can be found on the TSA website(Opens an external website in a new tab).

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.