Help Centre

How do I get OK to Board approval?

Some customers from the South Asia Subcontinent may require OK to Board approval to travel with us. You’ll need OK to Board approval if:
  • You're a citizen of India or Pakistan and you're travelling from your country of citizenship (for example you’re an Indian citizen departing from India)
  • You are a citizen of Sri Lanka or Bangladesh travelling out of India or Pakistan
If you need OK to Board approval, please complete the OK to Board form and submit it along with a copy of your visa at least 24 hours before your departure time. Your booking will be updated automatically and you’ll receive an email confirming your OK to Board status at least eight hours before your flight is due to depart.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.