Help Centre

Which airports offer eBoarding Passes?

Currently, eBoarding Passes are only available to passengers using Online Check-in and departing from the following airports:


DubaiGenevaNewcastle
AbidjanGlasgowNice
Addis AbabaGuangzhouOsaka
AdelaideHamburgOslo
AmsterdamHong KongParis
AthensIslamabadPerth
AucklandIstanbulPeshawar
BaghdadJakartaPhnom Penh
BahrainJeddahPhuket
BangkokJohannesburgPrague
BarcelonaKarachiRio de Janeiro
BasraKuala LumpurRiyadh
BeijingLahoreRome
BeirutLarnacaSão Paulo
BirminghamLisbonSeoul
BolognaLondon GatwickSeychelles
BrisbaneLondon HeathrowShanghai
BrusselsLyonSialkot
BudapestMadridSt. Petersburg
Buenos AiresMaltaStockholm
Cape TownManchesterSydney
ChristchurchManilaTaipei
CopenhagenMauritiusTokyo Haneda
DakarMedinaTokyo Narita
DammamMelbourneToronto
DhakaMilanVenice
DohaMoscowVienna
DublinMunichWarsaw
DurbanMuscatZagreb
DüsseldorfNairobiZürich
FrankfurtNewark 

Emirates will be offering eBoarding Passes in other airports shortly.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.