Help Centre

How long are my Tier Miles valid for?

Tier Miles are valid for up to 13 months from the date you start earning, which is usually your first flight as an Emirates Skywards member either on Emirates or on an Emirates codeshare flight. If you receive Tier Miles from a backdated claim, they will be valid from the date of the flight.

Learn about how to keep your tier status.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.