Help Centre

Emirates Skywards : Partner missing Miles

To claim Skywards Miles from one of our airline, hotel, or retail and lifestyle partners, please complete the online claim form with the required information such as booking name(s), dates and ticket numbers or invoice numbers.

Please note some of our partners offer the ability to claim missing Miles directly from their website, including Avis, Hertz, Europcar and Sixt.
Log in to your Emirates Skywards account to auto-populate your Skywards account details

If you have an active Emirates Skywards account, click on ‘Claim Miles’ to log in and we’ll direct you to the Claim Miles from a Partner page.

If you’re not a member or you need to activate your account, click 'Join now'. Then once you're logged in, go to the Claim Miles from a Partner page under the My Account section.

 

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.