Help Centre

Emirates Skywards : Account security

If you have a query about the security of your account please fill in the form below.

If you want to subscribe to or unsubscribe from our newsletters, latest promotions, events and other news, please update your Emirates Skywards account preferences. You can unsubscribe at any time using the link in our emails.

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Log in to your Emirates Skywards account to auto-populate your Skywards account details

Please log in to your Emirates Skywards account to access the help form.

If you want to subscribe to or unsubscribe from our emails, click ‘Change email subscriptions’ to log in to your account and we’ll direct you the page where you can update your account preferences.

 

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.