Help Centre

Feedback : Complaint

We’re sorry to hear that you aren’t satisfied with your Emirates experience.

If you have a complaint about a flight you recently flew on with us, please use the form on this page to let us know.

If you need to speak to somebody about an upcoming flight the best way for us to help you is to talk to you.

This means we can help you straight away and get the issue sorted in real time. Please contact your local Emirates office number, you can contact us in most of our destinations.

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Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit secure.booking.com(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.