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Comfort on longer connections

We plan our flights so that most itineraries have a good connection time in Dubai. But if the best connection time isn’t available and you have to wait longer before your next flight, you could be entitled to our Dubai Connect service.

We’ll make sure you’re comfortable with complimentary hotel accommodation, transfers and a visa to enter the UAE, or you have access to the Dubai Connect Lounge if required to remain in the airport. Book Dubai Connect at least 24 hours ahead of your incoming flight to Dubai. Then when you arrive, meet us at the Dubai Connect desk in Arrivals.

Does my stopover qualify for Dubai Connect services?

The best available connection

To book a Dubai Connect service, the connecting flight on your itinerary must be the best available connection. This means that the stopover time in Dubai between your two flights must be the shortest one available.

If your connecting flight departs after another, earlier connecting flight to your destination, then unfortunately your booking won’t qualify for Dubai Connect.

The length and time of your stopover

Dubai Connect Services are available to passengers with a connecting stopover time of 10 to 24 hours. This applies to all cabin classes (First Class, Business, and Economy). Further conditions may apply*.

Important flight and travel updates

If you are using Dubai Connect, please make sure you still have all the entry and regulatory documents your destination requires (such as valid negative COVID-19 tests) with you at all stages of your journey. If you are required to undergo a PCR test on arrival, you are not eligible for ‘Dubai Connect’.

Any changes to our services at this time are always made with your comfort and safety as our first priority.

  • Hotel stay and Dubai Connect Lounge
    We’ll provide you with a complimentary hotel stay so you can enjoy some down time before your next flight. You may need to show a credit card at check-in just to secure any extras like mini-bar snacks, spa treatments or dining expenses that aren’t included in the Dubai Connect service.

    If you are required to remain within the airport due to COVID-19 PCR testing or pre-approved visa requirements, and your transit is eligible for Dubai Connect, we will provide you with access to our relaxing Dubai Connect Lounge. Refreshments will be served in the lounge.
  • Visas and transfers
    Travellers from many nations can get a visa on arrival. If you require a pre-approved visa to enter the UAE, you can access the Dubai Connect Lounge in the airport if your transit is eligible.

    When you arrive, a complimentary coach will take you to and from your hotel. Our team at the Dubai Connect desk in Arrivals will help you with the transfers.

Book Dubai Connect online

It’s easy to add the Dubai Connect service to your online flight booking. During the booking process we’ll tell you if you’re eligible.

  • Book your flights, then use your surname and reference number to log in.
  • Go to our Manage section and choose Dubai Connect.
  • Add the service at least 24 hours ahead of your flight to Dubai.

You can book our complimentary Dubai Connect service as long as there are no better connection times to choose from for your itinerary.

Young flyers under 18 years can use our Dubai Connect service as long as they are travelling with another passenger who is over 18.

Check out the Dubai Connect terms and conditions.

  • Emirates office bookings
    If you booked your flights through one of our worldwide offices, you can call and check if your itinerary qualifies for our Dubai Connect service. Our agents will be able to book the service for you ahead of your flight. You can find a list of our contact numbers here. Otherwise, you can use your reference number to book online.
  • Travel agent bookings
    If you booked your flights through a travel agent, you can give them a call to check if you’re entitled to our Dubai Connect service. They will be able to book the service for you, or you can do it yourself online using your reference number.
Please refer to the terms and conditions, particularly in relation to immigration entry to Dubai and UAE visas.

*Further conditions: Dubai Connect may also be offered in other cases. Other rules may apply, depending on the date that the flights were booked, the fare paid, and the flight selected from the point of origin and the first available flight from the point of transit. Emirates is only able to accept Dubai Connect bookings made at least 24 hours prior to the departure of the inbound flight to Dubai. This service is subject to availability.