Several countries have implemented travel entry restrictions and/or enhanced screening measures due to the Ebola virus.  We advise customers to check the entry requirements of their destination country via official government channels.

Emirates is now operating to 137 destinations in 72 countries across the Americas, Europe, Africa, West Asia, the Middle East/GCC, the Far East and Australasia. We continue to monitor the situation and are working to offer our customers even more flight options and connections. You can check our latest flight schedules for upcoming flights and book seats to travel. Before you travel Please ensure your details are up to date to receive notifications, and continue to check your flight status before travelling to the airport. Customer advisory If your travel plans have been affected, we’ll do our best to rebook you on the next available Emirates flight. This applies to most disrupted tickets, including journeys connecting beyond Dubai. To provide further peace of mind, customers who book flights from 2 April will also be offered one complimentary date change, across all cabins. Please note, changes must be within ticket validity, and fare difference fees may apply. What you can do online Use Manage Your Booking on emirates.com and the Emirates App to: Review and make changes to your booking Review any services including dietary meals, selected seats and Chauffeur‑drive service Update your contact details to receive updates If you need more help, you can reach us in the following ways: Call your local Emirates Contact Centre for tickets booked directly with Emirates Call your travel agent for tickets booked through a travel agency Live Chat on emirates.com WhatsApp us on the dedicated channel, if you’re a Skywards Platinum or Gold member Visit our retail stores worldwide Our City Check‑in points in Dubai and Ajman are temporarily closed until further notice. However, you can visit us at the following retail stores: Emirates Reservations and Ticketing desk at Terminal 3, Dubai International Airport Emirates World, Jumeirah Town Centre Emirates Group Technology Centre, near the Clock Tower, Deira More information in our customer FAQ.

The European Union has introduced a new Entry/Exit System (EES) at Schengen borders. This system replaces the manual passport stamping process with a digital record of your entry and exit, including basic details and biometric data (such as fingerprints and a facial image).  If you are a non‑EU/Schengen national travelling to or from the Schengen Area for a short stay (up to 90 days in any 180‑day period), the EES applies to you. Download the Travel to Europe app and register before you fly to save time and speed up border checks.   When you first arrive, border officers will collect your biometric data (fingerprints and facial scan) along with your passport details. This will be stored securely in the EES database. On subsequent visits, you will not need to repeat the full process — your data will already be in the system. Your entry/exit will simply be recorded digitally. EU citizens, Schengen residents, and those holding long‑stay visas or residence permits are not affected. Please allow extra time for border checks, especially on your first trip after the system goes live. For more information, please visit the official EU EES information page.

From 1 October, all non-Indian nationals travelling to India must complete a new e-Arrival Card before the flight. You can submit the immigration form on the India Bureau of Immigration website from 72 hours and no later than 24 hours before the flight. There is no registration fee for the e-Arrival Card online. If you do not complete the form before you travel, it will result in a longer immigration process at the airport. Please ensure your contact details are correct by visiting  Manage Your Booking to receive updates.  

From 1 October, using or charging a power bank on board Emirates flights will no longer be permitted. Customers can still carry one power bank on board and it must be in cabin baggage. Power banks are not permitted in checked-in baggage. The power bank can have a maximum capacity of 100 watt-hour (Wh) and the capacity rating must be clearly visible on the power bank. On the aircraft, power banks cannot be stowed in the overhead lockers. Your power bank must be placed in a bag under the seat in front of you or in the seat pocket in front of you. Power banks cannot be used to charge any personal devices on board and charging the power bank is also not permitted. These enhanced measures are designed to minimise the risk associated with power banks during the flight. For more information, please visit the Dangerous Goods Policy page.