Before you fly
We plan our flights so that most itineraries have a good connection time in Dubai. But if the best connection time isn’t available and you have to wait longer before your next flight, you could be entitled to our Dubai Connect service.
We’ll make sure you’re comfortable with complimentary hotel accommodation, transfers, applicable meals and a visa to enter the UAE. Book Dubai Connect at least 24 hours ahead of your incoming flight to Dubai. Then when you arrive, meet us at the Dubai Connect desk in Arrivals.
The best available connection
To book a Dubai Connect service, the connecting flight on your itinerary must be the best available connection. This means that the stopover time in Dubai between your two flights must be the shortest one available.
If your connecting flight departs after another, earlier connecting flight to your destination, then unfortunately your booking won’t qualify for Dubai Connect.
The length and time of your stopover
Dubai Connect Services are available to passengers with a connecting stopover time of 10 to 24 hours, or 8 to 26 hours for bookings made on or after 11 October 2022. This applies to all cabin classes (First Class, Business, Premium Economy and Economy). Further conditions may apply*.
To take advantage of our Dubai Connect service, you must meet all the travel and testing requirements for entry to Dubai(Opens page in the same tab) as well as the requirements for your final destination(Opens page in the same tab).
Any changes to our services at this time are always made with your comfort and safety as our first priority.
We’ll provide you with a complimentary hotel stay so you can enjoy some down time before your next flight. All applicable meals are included in your hotel booking. You may need to show a credit card at check-in just to secure any extras like mini-bar snacks, spa treatments or dining expenses that aren’t included in the Dubai Connect service.
The Dubai Connect booking includes a complimentary visa, which should be prearranged prior to arrival for those nationalities requiring a visa to enter the UAE, or on arrival subject to UAE Immigration approval.
When you arrive, a complimentary coach will take you to and from your hotel. Our team at the Dubai Connect desk in Arrivals will help you with the transfers.
It’s easy to add the Dubai Connect service to your online flight booking. During the booking process we’ll tell you if you’re eligible.
You can book our complimentary Dubai Connect service as long as there are no better connection times to choose from for your itinerary.
Young flyers under 18 years can use our Dubai Connect service as long as they are travelling with another passenger who is over 18.